Senior Client Success Manager
EnergyHubSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Digital Advertising, Privacy TechIndustries
Requirements
- Bachelor’s degree in Business Administration, Marketing, with some relevant experience or skills
Responsibilities
- Conduct kick-off meetings: Initiate and lead kick-off meetings with clients and internal teams to establish project objectives, timelines, and deliverables. Coordinate and document Legal, Data Security, Measurement study and other workstreams. Ensure alignment on scope, expectations, and success metrics
- Develop configuration documents: Create detailed configuration documents outlining data integration requirements, data flows, and interim and final delivery dates. Assist with feasibility calculations (including power tests for lift studies). Align configurations with both publishers and advertisers to ensure seamless data flow and accurate reporting
- Data integration management: Oversee data integration processes by managing internal production documentation. Coordinate data integration meetings and address client inquiries regarding customization and scenario-specific requirements
- Regular check-ins and status meetings: Maintain ongoing communication with clients through regular check-ins and status meetings. Proactively address client concerns, gather feedback, and ensure high levels of customer satisfaction
- Reporting and delivery: Develop delivery reports, including in PPT, Excel, and Google Docs. Develop comprehensive reports highlighting key performance indicators (KPIs), optimizations, and strategic recommendations
- Product management collaboration: Collaborate with product management teams to provide client feedback and insights for continuous product improvement and development. Act as a bridge between client needs and product enhancements
- Client relationship management: Nurture strong, long-lasting relationships with clients, serving as their primary point of contact for analytics and project management-related inquiries. Advocate for client needs internally while balancing business objectives and technical feasibility
- Cross-functional coordination: Work closely with cross-functional teams including sales, executive management, legal, marketing, and engineering and data science teams to ensure seamless execution of client analytics initiatives. Foster a collaborative environment that prioritizes client success and satisfaction
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the Client Analytics Manager position?
To learn the hiring ranges, select your location from the Apply Now dropdown menu. More details are available via the provided link on the Hiring Range System.
Is this Client Analytics Manager role remote or does it require office work?
This information is not specified in the job description.
What key skills are needed for the Client Analytics Manager role?
Key responsibilities include conducting kick-off meetings, developing configuration documents, managing data integration, leading regular check-ins, and creating reports in PPT, Excel, and Google Docs.
What is the company culture like at Mozilla?
Mozilla is a non-profit-backed technology company focused on making the internet better for people, not companies, with a mission-driven approach independent of shareholders, collaborating with global volunteers on open-source software.
What makes a strong candidate for the Client Analytics Manager position?
Strong candidates will have experience managing client relationships in advertising or analytics, coordinating cross-functional teams, handling data integration and configurations, and delivering reports to drive client ROI.
Mozilla
Not-for-profit organization promoting internet health
About Mozilla
Mozilla operates as a not-for-profit organization focused on promoting an open and accessible internet. Its main product is the Firefox browser, which emphasizes user privacy and security. Mozilla generates revenue through partnerships and search engine royalties, allowing it to reinvest in projects that enhance internet health rather than distributing profits to shareholders. This commitment to user empowerment and ethical practices sets Mozilla apart from traditional for-profit tech companies. Additionally, Mozilla engages in advocacy and educational initiatives through the Mozilla Foundation, supporting open-source projects and internet literacy programs. The goal of Mozilla is to create a better internet for everyone by prioritizing user-centric products and fostering a healthier online ecosystem.
Mountain View, CaliforniaHeadquarters
1998Year Founded
$3.4MTotal Funding
GRANTCompany Stage
Consumer Software, Social Impact, CybersecurityIndustries
1,001-5,000Employees
Benefits
Insurance, Health & Wellness. Health Insurance.
Financial & Retirement.
401k Plan
Family & Parenting.
Work From Home.
Vacation & Time Off.
Perks & Discounts. Free Lunch or Snacks.
Risks
Privacy complaint against Mozilla could damage its reputation as a privacy-focused organization.
Layoffs at Mozilla Foundation may disrupt operations and affect innovation.
Integration challenges may arise from Anonym's acquisition due to cultural differences.
Differentiation
Mozilla operates as a not-for-profit, prioritizing user empowerment over profit.
Mozilla reinvests revenue into mission-driven projects, unlike traditional for-profit companies.
Mozilla's open-source technology and privacy focus distinguish it in the tech industry.
Upsides
Mozilla's acquisition of Anonym enhances its privacy and security offerings.
The launch of Mozilla Monitor Plus meets growing demand for privacy solutions.
Laura Chambers' appointment as CEO may bring strategic insights to Mozilla.
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