Partner Customer Success Manager
Vanta$122,000 - $143,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Leadership Advisory, SaaSIndustries
Requirements
Candidates should possess 5+ years of experience in customer success, account management, or a related role, preferably within a SaaS or technology environment, and a Bachelor’s Degree. They should have proven experience in customer success, client management, or a related field, preferably within a SaaS environment, along with technical acumen and an entrepreneurial mindset.
Responsibilities
The Customer Success Manager will oversee the deployment and integration of the Leadership Intelligence Platform at major clients, ensuring successful adoption and client satisfaction. They will guide client and internal teams through platform transitions, collaborate with technical teams on integration challenges, monitor platform performance, and achieve high customer satisfaction and retention rates. Additionally, the CSM will build and maintain strong relationships with stakeholders, gather and analyze client feedback for platform improvement, and collaborate with internal teams to prioritize and implement enhancements, while ensuring effective documentation and communication of feedback.
Skills
Customer Success
SaaS
Client Relationship Management
Platform Integration
Technical Support
Training
Data Analysis
Problem-Solving
Communication
ghSMART
Leadership advisory for organizations and investors
About ghSMART
ghSMART specializes in leadership advisory services aimed at helping organizations enhance their value through effective leadership. The company utilizes its extensive experience, having conducted over 21,000 assessments for more than 550 organizations worldwide, to provide insights into leadership performance. Their approach combines the expertise of senior PhD psychologists with top business talent from prestigious firms, ensuring a high level of service. ghSMART employs proprietary methods to guide clients in making critical people decisions, which are backed by research that has contributed to bestselling books and notable publications. Unlike many competitors, ghSMART operates as a 100% employee-owned firm, allowing for an independent and objective perspective in their advisory services. The company's goal is to empower CEOs, boards, and investors to build valuable organizations by focusing on the importance of leadership in driving positive change.
None, NoneHeadquarters
1995Year Founded
VENTURE_UNKNOWNCompany Stage
Data & Analytics, Consulting, EducationIndustries
51-200Employees
Benefits
401(k) Retirement Plan
401(k) Company Match
Performance Bonus
Stock Options
Remote Work Options
Flexible Work Hours
Professional Development Budget
Risks
AI-driven leadership tools offer similar services at lower costs, threatening ghSMART's market share.
Remote work trends demand virtual leadership programs, requiring ghSMART to adapt.
Economic uncertainty may lead to reduced spending on leadership consulting services.
Differentiation
ghSMART has executed over 21,000 assessments across major industries globally.
The firm combines senior PhD psychologists with top 1% business talent.
ghSMART's proprietary methods are based on bestselling books and a Harvard Business Review article.
Upsides
Increased demand for leadership advisory services post-pandemic boosts ghSMART's market.
Growing interest in data-driven decision-making enhances ghSMART's service accuracy.
Expansion of private equity investments increases need for ghSMART's leadership assessments.
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