Customer Success Manager at Highspot

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Sales EnablementIndustries

Requirements

Experienced in Customer Success Management or similar post-sales roles
Passion for driving tangible business outcomes, measured by customer satisfaction (BTL, OTL, ATL) and revenue retention/expansion
Ability to understand customers' needs and strategically expand engagement with Highspot
Expertise in driving product adoption, ensuring customer satisfaction, and fostering advocacy across Sales, Marketing, IT, Finance, and other functions
Proven track record of driving customer value and revenue retention
Thrive in a highly collaborative environment
Ability to proactively identify account risks and collaborate with internal teams (e.g., Deployment Consultants, Technical Account Managers) to optimize implementations
Expertise in the Highspot platform
Capability to deliver customer-facing milestones (e.g., Mutual Value Plans, Solution Health Reviews, Strategic Business Reviews)
Comfortable partnering with Account Management for renewals and expansions
Experience supporting global customer base, potentially managing or supporting books of business for large/strategic customers

Responsibilities

Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement, proactively addressing risks to ensure retention
Develop actionable insights and recommendations based on data analysis to inform strategic decisions and help customers achieve their goals
Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis, escalating issues as needed to ensure retention and growth
Develop account maps, identifying key players, and understanding customers’ businesses via 10k and other publicly available information
Enable customers to realize the full value of the Highspot platform and articulate that value throughout their company
Deeply understand customers’ needs, thoughtfully helping business leaders find opportunities to expand value, footprint, and depth of engagement
Multi-thread to stakeholders across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementProduct AdoptionCustomer RetentionSales EnablementCross-functional CollaborationRisk IdentificationSaaSAnalyticsStrategic Expansion

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for the Customer Success Manager role?

This information is not specified in the job description.

What key skills are required for the Customer Success Manager position?

Key skills include passion for driving tangible business outcomes, understanding customer needs to strategically expand engagement, driving product adoption, ensuring customer satisfaction, fostering advocacy across organizational levels, proactively identifying account risks, and achieving expertise in the Highspot platform.

What is the company culture like at Highspot?

Highspot fosters a highly collaborative environment where Customer Success Managers work as key members of the post-sales team, partnering with internal teams like Deployment Consultants, Technical Account Managers, and Account Management.

What makes a strong candidate for the Customer Success Manager role?

A strong candidate has a proven track record of driving customer value and revenue retention, thrives in a highly collaborative environment, and has experience ensuring customer satisfaction, product adoption, and account expansion.

Highspot

AI-powered sales enablement platform

About Highspot

Highspot provides a sales enablement platform that helps sales teams improve their productivity and efficiency. Its main product, Highspot Copilot, is an AI-powered digital assistant that delivers the right content to sales representatives at the right time, enhancing their ability to engage and convert potential buyers. The platform supports sales teams by managing sales content, preparing reps for different selling scenarios, and facilitating personalized interactions through digital sales rooms. Highspot also includes features for onboarding and training sales reps, ensuring they are well-prepared for real-world situations. Unlike many competitors, Highspot focuses on driving measurable outcomes such as increased win rates and reduced ramp time for sales reps. The goal of Highspot is to empower sales teams to close deals more effectively and generate higher revenue.

Seattle, WashingtonHeadquarters

2012Year Founded

$625.1MTotal Funding

SERIES_FCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees