Customer Success Manager at Xsolla

Cyprus

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

GamingIndustries

Requirements

Proven experience in Customer Success, Account Management, or related client-facing roles, ideally with enterprise or strategic accounts
Strong ability to build relationships and influence stakeholders at all levels, both externally and internally
Excellent communication, presentation, and problem-solving skills
English speaking skills – Advanced or higher (C1/C2 level); must be able to communicate clearly and professionally with global clients and internal teams
Comfortable working cross-functionally with product, engineering, and sales teams
Data-driven mindset with experience in analyzing metrics and translating them into business outcomes
Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability
Experience in gaming industry is a huge plus

Responsibilities

Build and nurture strategic relationships with a portfolio of major clients to ensure satisfaction, retention, and growth
Understand customer goals and business needs through in-depth discovery and regular communication, ensuring our solutions align with their objectives
Propose new products, features, and solutions to drive customer value and support their ongoing success
Act as the voice of the customer internally, liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests
Own the execution of customer deliverables, ensuring internal stakeholders are aligned and accountable
Resolve issues and manage escalations with professionalism, protecting the integrity of the relationship
Conduct regular Business Reviews to assess customer health, review progress toward objectives, and gather actionable feedback
Identify and support upsell and expansion opportunities, contributing to revenue growth through long-term relationship development
Track and analyze customer success metrics to generate actionable insights and report on customer performance at a senior level

Skills

Key technologies and capabilities for this role

Account ManagementCustomer RetentionStrategic RelationshipsProduct AdoptionCross-Functional CollaborationIssue ResolutionEscalation ManagementBusiness DevelopmentClient CommunicationStakeholder Alignment

Questions & Answers

Common questions about this position

Where is this Customer Success Manager position located?

The role is based in Cyprus.

What skills are required for the Customer Success Manager role?

Required skills include proven experience in Customer Success or Account Management with enterprise accounts, strong relationship-building and stakeholder influence abilities, excellent communication, presentation, and problem-solving skills, and advanced English proficiency (C1/C2 level).

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Xsolla?

Xsolla emphasizes empowering game creators with curiosity, dedication, and grit, committing to leveling the playing field for global innovation in gaming, with values of Longevity, Opportunity, Vision, and 'Enjoy the game!'

What makes a strong candidate for this Customer Success Manager role?

A strong candidate has proven experience in Customer Success or Account Management with enterprise accounts, excels at building relationships and influencing stakeholders, and possesses excellent communication skills with advanced English proficiency.

Xsolla

Integrated payment solutions for video games

About Xsolla

Xsolla provides integrated payment solutions and tools specifically designed for video game publishers and developers. Their services include payment processing, fraud detection, and gamified experiences, which help clients monetize their games and engage players effectively. Xsolla operates in over 200 countries, supports more than 130 currencies, and offers services in over 20 languages, making it accessible to a wide range of clients from indie developers to large publishers. Unlike many competitors, Xsolla focuses exclusively on the video game industry, allowing them to tailor their offerings to meet the unique needs of game developers. The company's goal is to enhance the gaming experience for players while providing developers with the tools they need to succeed.

Los Angeles, CaliforniaHeadquarters

2005Year Founded

$73MTotal Funding

DEBT_PPCompany Stage

Fintech, Entertainment, GamingIndustries

501-1,000Employees