Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Supply Chain & LogisticsIndustries
Requirements
Candidates should possess at least 3 years of experience working with enterprise customers in a Customer Success or Account Management role at a SaaS company, demonstrating organizational, analytical, and problem-solving skills with a strong drive for efficiency, quality, and operational excellence. Supply Chain industry experience is preferred, along with experience growing customer adoption and preventing customer churn, exceptional communication skills, emotional intelligence, and the ability to multitask and prioritize.
Responsibilities
The Customer Success Manager will own overall relationships with assigned customers by increasing adoption, driving usage, identifying risk, and ensuring retention and satisfaction; establish trusted, strategic advisor relationships; develop and nurture customers for advocacy; work with customers to establish critical goals and aid them to achieve their goals; facilitate quarterly Executive Business Reviews; support Sales in identifying upsell and cross-sell opportunities; manage account escalations and advocate customer needs; and occasionally travel for internal meetings or customer visits.
Skills
Customer Relationship Management
Customer Success
Account Management
Stakeholder Engagement
KPI Development
Business Review Facilitation
Upselling
Cross-selling
Cross-department Collaboration
Supply Chain Knowledge
Product Training
FourKites
Real-time supply chain visibility platform
About FourKites
FourKites provides a platform for supply chain management that focuses on real-time visibility and predictive analytics. The platform collects data from millions of shipments worldwide and uses AI technology to analyze this data, offering businesses insights to improve their supply chain operations. This helps companies manage risks, enhance responsiveness, and optimize their processes. FourKites connects all parts of a supply chain through its applications, ensuring that teams have access to the same information. A unique feature of their platform is Fin AI, which uses natural language processing to help businesses find optimization opportunities and automate tasks. Unlike its competitors, FourKites stands out by combining a vast real-time supply chain network with specialized applications and patented AI technology. The goal of FourKites is to help large brands manage their supply chains more effectively and efficiently.
Chicago, IllinoisHeadquarters
2014Year Founded
$205.8MTotal Funding
LATE_VCCompany Stage
Data & Analytics, AI & Machine LearningIndustries
501-1,000Employees