FourKites

Customer Success Manager

Europe

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Supply Chain & LogisticsIndustries

Position Overview

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FourKites is seeking an empathetic and experienced Customer Success Manager to join our fast-paced, innovative, data-driven startup that is changing the Supply Chain industry through real-time tracking and end-to-end visibility. You will build and nurture consultative relationships with strategic customers to achieve high retention rates and maximize value realization. You will partner with internal teams to help customers meet their business objectives, becoming their go-to expert for the FourKites platform. Your responsibilities include training customers, creating actionable goals for supply chain optimization, and enabling customer delight in product utilization and adoption.

Requirements

  • At least 3 years of experience working with enterprise customers in a Customer Success or Account Management role at a SaaS company.
  • Strong organizational, analytical, and problem-solving skills with a drive for efficiency, quality, and operational excellence.
  • Supply Chain industry experience preferred.
  • Proven experience growing customer adoption and preventing customer churn.
  • Exceptional communication skills and emotional intelligence.
  • Strong ability to multitask and prioritize.
  • Demonstrated ability and flexibility to work cross-functionally in a fast-growing company with a fast-paced, changing environment.
  • Fluency in Polish, German, English, and Spanish is required.

Responsibilities

  • Own the overall relationship with assigned customers by increasing adoption, driving usage, identifying risk, and ensuring retention and satisfaction.
  • Establish a trusted, strategic advisor relationship with each assigned customer and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Work with customers to establish critical goals or other key performance indicators, understand their criteria for success, and aid them in achieving their goals.
  • Facilitate quarterly Executive Business Reviews to review goals, progress, and opportunities, asking insightful questions and listening closely to understand the customer’s perspective and vision.
  • Support Sales in identifying and/or developing upsell and cross-sell opportunities to expand the FourKites footprint.
  • Manage account escalations and advocate customer needs/issues cross-departmentally.
  • Occasional travel may be requested for internal team meetings or customer visits.

About the Team

Our innovative Customer Success Managers are integral to our Operations team and overall customer-centric culture. They create "raving fans" of FourKites through creative problem-solving, from implementing round-table events to advocating directly with FourKites Leadership. Customer Success Managers are the driving force behind our customer’s satisfaction and retention.

About FourKites

FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for Global 1000 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance, and strengthen end-customer relationships. The platform covers all modes (truckload, LTL, ocean, rail, intermodal, last mile, and parcel) with a network of over four million GPS/ELD devices. It is optimized for mobile and equipped with market-leading end-to-end security.

Our Proposal

FourKites provides competitive compensation with stock options, outstanding benefits, and a collaborative culture for all employees globally. We support employee well-being with 5 global recharge days.

Skills

Customer Relationship Management
Customer Success
Account Management
Stakeholder Engagement
KPI Development
Business Review Facilitation
Upselling
Cross-selling
Cross-department Collaboration
Supply Chain Knowledge
Product Training

FourKites

Real-time supply chain visibility platform

About FourKites

FourKites provides a platform for supply chain management that focuses on real-time visibility and predictive analytics. The platform collects data from millions of shipments worldwide and uses AI technology to analyze this data, offering businesses insights to improve their supply chain operations. This helps companies manage risks, enhance responsiveness, and optimize their processes. FourKites connects all parts of a supply chain through its applications, ensuring that teams have access to the same information. A unique feature of their platform is Fin AI, which uses natural language processing to help businesses find optimization opportunities and automate tasks. Unlike its competitors, FourKites stands out by combining a vast real-time supply chain network with specialized applications and patented AI technology. The goal of FourKites is to help large brands manage their supply chains more effectively and efficiently.

Chicago, IllinoisHeadquarters
2014Year Founded
$205.8MTotal Funding
LATE_VCCompany Stage
Data & Analytics, AI & Machine LearningIndustries
501-1,000Employees

Benefits

Medical, dental, & vision
PTO
401k with company match
Annual wellness stipend
Ongoing learning & development opportunities

Risks

Emergence of competitors like Auger with significant funding challenges FourKites' market share.
Overhaul's $55 million funding round intensifies competition in supply chain visibility.
Rapid market growth may attract more entrants, increasing competition for FourKites.

Differentiation

FourKites tracks 3 million shipments daily across multiple transportation modes.
The platform integrates real-time data with machine learning for end-to-end supply chain visibility.
FourKites' YardWorks suite optimizes gate and yard logistics with AI and computer vision.

Upsides

FourKites is recognized as a leader in Gartner's Magic Quadrant for four consecutive years.
The company collaborates with major brands like Organik Kimya and Clariant to enhance efficiency.
Growing demand for AI-powered supply chain tools boosts FourKites' market potential.

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