Abridge

Senior Implementation Manager, Key Accounts

United States

$146,900 – $172,800Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare TechnologyIndustries

Senior Implementation Manager

Salary: $146.9K - $172.8K Location Type: Remote Employment Type: FullTime

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and East Liberty in Pittsburgh.

The Role

As a Senior Implementation Manager at Abridge, you will play a critical role in ensuring the successful deployment and implementation of Abridge products and services with our customers. You will be the primary point of contact for our valued partners and you will be the driving force behind seamless project execution. You’ll use your exceptional communication skills as you work closely with internal and external stakeholders to deliver projects on time, while exceeding the needs and expectations of our users.

Ideally, you thrive in a startup environment, specifically with a culture that’s built on seeing obstacles as opportunities, having a bias toward execution, being a little nerdy and perpetually curious, and helping teammates succeed.

What You'll Do

  • Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments.
  • Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships.
  • Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.
  • Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.
  • Identify and manage project risks and issues, and develop contingency plans as needed.
  • Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner.
  • Push our goals forward, and be the one to drive forward progress with our partners and internally.
  • Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment.
  • Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.

What You'll Bring

  • Have a track record of driving successful healthcare technology implementation projects from initiation to completion.
  • Excel at communication and can synthesize information in a concise way.
  • Are extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.
  • Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation.
  • Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership.
  • Use data to tell a story about pilot performance and to inform tactical plans.

Skills

Project Management
Customer Implementation
Stakeholder Communication
Healthcare Technology
AI Integration
Clinical Documentation

Abridge

AI platform for clinical documentation automation

About Abridge

Abridge provides a platform that changes how medical conversations are documented in healthcare settings. Its main product allows healthcare providers to record patient visits, which are then transformed into organized clinical documents. This helps doctors and other healthcare professionals save time on paperwork, allowing them to concentrate more on caring for their patients. Abridge stands out from its competitors by focusing specifically on the needs of healthcare providers, payers, and pharmaceutical companies, offering a solution that improves both documentation efficiency and patient outcomes. The goal of Abridge is to enhance the quality of patient care while making the documentation process easier for healthcare professionals.

Pittsburgh, PennsylvaniaHeadquarters
2018Year Founded
$201.8MTotal Funding
SERIES_CCompany Stage
AI & Machine Learning, HealthcareIndustries
51-200Employees

Benefits

Medical insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Equity
Flexible Spending (FSA) & Health Savings (HSA) Accounts
Learning and Development budget
401k Plan
Paid Parental Leave
Flexible working hours
Home Office Budget
Sabbatical Leave

Risks

Rapid expansion may strain Abridge's resources and affect service quality.
Integration challenges with EHR systems could disrupt workflows and data consistency.
Data privacy concerns in AI applications may lead to regulatory scrutiny.

Differentiation

Abridge transforms medical conversations into actionable clinical documentation using AI.
The platform supports over 28 languages and 50+ medical specialties.
Abridge's integration with EMR systems enhances clinician efficiency and patient care.

Upsides

Abridge's partnership with Mayo Clinic expands its reach to over 1 million patients.
The $150 million Series C funding accelerates AI technology development and integration.
Abridge's multilingual capabilities improve communication in diverse patient populations.

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