Customer Success Executive - Manufacturing at ServiceNow

Atlanta, Georgia, United States

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Enterprise Software, Cloud ComputingIndustries

Requirements

Candidates must have 10+ years of related work experience or equivalent, with experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. The role requires creativity, comfort running projects independently, the ability to improve complex issues through analysis and resolution, and success in working collaboratively. ServiceNow certifications are also a plus.

Responsibilities

The Customer Success Executive will act as a trusted customer advisor, owning the post-sale customer relationship to increase satisfaction and drive retention through Impact delivery. They will demonstrate a strong understanding of the customer's industry and business strategies, aligning them with ServiceNow offerings to enable better business outcomes. This role involves driving business transformation by maximizing the long-term strategic value of ServiceNow, providing strategic recommendations and mentorship, resolving escalations, mitigating risks, and ensuring platform adoption. Responsibilities include leading high-complexity transformations, partnering with team members to align narratives with customer objectives, shaping customer organizational strategy, identifying professional services pipeline opportunities, driving operational consistency, contributing to internal innovation, and mentoring other team members.

Skills

Customer Relationship Management

Business Strategy

Platform Adoption

Risk Mitigation

Customer Retention

Upselling

Cross-selling

Program Management

Escalation Management

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free