Customer Success Executive- HCLS

The Customer Success Executive will develop C-level executive relationships and manage relationships across key accounts to improve customer outcomes, leading to increased product adoption and value realization. Responsibilities include cultivating trusted advisor status with executive customer stakeholders, becoming an expert in ServiceNow value methodology, and engaging in regular value reviews. The role involves understanding customer strategic goals, contributing to customer roadmap development aligned with product adoption strategies, and executing winning co-delivery models. Additionally, responsibilities include defining, realizing, and benchmarking business value, developing relationships with ecosystem partners, and creating implementation strategies and readiness processes to accelerate time to value. The executive will also maintain account-level relationships to support clear value propositions, participate in account delivery governance, advocate for ServiceNow's best practices, and contribute expertise on optimizing advisory, expert services, and co-delivery. Delivering high customer CSAT metrics for assigned accounts is a key responsibility.