Life Science Community Manager

Employment Type: Full-time

Position Overview

Quartzy is seeking a Life Science Community Manager to foster engagement, collaboration, and knowledge sharing within our vibrant community of lab operations professionals. This role is central to our strategy to grow awareness, build trust, and turn lab professionals into loyal advocates of the Quartzy platform. As a key public-facing voice, you will respond to community questions, translate complex scientific ideas into accessible language, and create an environment of curiosity, credibility, respect, and enthusiasm about our work.

About You

You are a natural community builder who loves sparking conversations, connecting people, and making others feel heard. You are a sharp communicator with a knack for storytelling and a curiosity about how science really gets done. You are excited to build something new—from blog posts and webinars to online forums and user meetups—and you are scrappy enough to do it in a fast-moving environment with a lot of autonomy.

Why Quartzy

Quartzy is the world’s #1 lab management platform. Every day, hundreds of thousands of scientists across the globe rely on our software to streamline lab operations, manage inventory, and purchase supplies. Quartzy combines lab resource management with eCommerce, offering unique value to a wide range of customers—from biotech startups to university labs, food & beverage innovators, and companies working on critical healthcare breakthroughs. We’re proud to support the people who are changing the world through science.

Responsibilities

• Serve as the front line of our brand across our online community platform (e.g., Circle.so) and social media platforms, responding to questions, comments, and discussions with clarity and accuracy.
• Engage with users, moderate discussions, and highlight community stories.
• Monitor online conversations and emerging trends to surface questions, sentiment, and opportunities for engagement.
• Develop playbooks, community guidelines, and systems for scalable, consistent social interaction.
• Build trust and foster long-term relationships with our community audiences.
• Collect community feedback and insights to share with the Product teams.
• Collaborate with content creators and scientists to ensure community responses are scientifically sound and on-brand.
• Write or work with contractors to write blog posts, case studies, infographics, video scripts, product tips, and thought leadership pieces.
• Organize and run virtual events like webinars, AMAs, and community meetups.
• Support product adoption by sharing helpful tips and connecting users to the right resources.
• Track and report on engagement metrics across community efforts.

What We're Looking For

• 2-4 years of experience in community engagement in a for-profit company.
• Previous experience in the life sciences industry.
• Strong communication and relationship-building abilities.
• Comfortable working with technical/scientific subject matter, even if you’re not a scientist.
• Experience with basic design tools (Canva, Figma, or Adobe Express).
• Familiarity with community management platforms, social media engagement, and email platforms (e.g., Mailchimp, HubSpot).
• Proactive, curious, and resourceful—you’re not afraid to figure things out as you go.
• Outgoing and able to communicate complex ideas in an engaging manner.
• Ability and willingness to travel up to 25% of the time.

What We Offer

• Mission-Driven Culture: We care deeply about helping scientists advance scientific research and we hope you do too!
• Transparency: Weekly all-company stand-ups, monthly town halls, quarterly state of the startups, and anytime access to co-founders.
• Generous Time Off: Take the time you need, when you need it.
• Internet Stipend: Quartzy provides a monthly stipend for your internet service.
• Great Gear: We’ll set you up for success.