Senior Customer Success Manager- Life Sciences

Position Overview

• Location Type: Remote
• Job Type: Full Time
• Salary: Not provided

H1 is a company dedicated to providing access to the best healthcare information globally. They utilize data and AI to unlock medical insights and accelerate equitable drug development. Their Customer Success team focuses on building relationships with existing customers, helping them implement the H1 platform, drive engagement, and realize value.

Responsibilities

• Serve as the primary point of contact for client engagements.
• Partner with stakeholders to drive platform adoption and strategic alignment.
• Conduct regular business reviews to track KPIs and identify growth opportunities.
• Conduct user training sessions and empower clients with self-service capabilities.
• Take a “teach-to-fish” approach, educating users on H1 offerings.
• Navigate complex projects across client organizations.
• Track program performance and analyze reports to identify trends.
• Develop executive-level presentations summarizing impact and ROI.
• Proactively monitor customer sentiment and mitigate risks.
• Serve as a trusted advisor, advocating for client needs internally.
• Collaborate with internal teams to resolve client challenges efficiently.
• Provide feedback to inform the product roadmap and improve the customer experience.
• Drive to increase MAUs, NPS, CSAT, and ARR.
• Onboarding users.
• Proactively engaging with customers.
• Identifying account health.
• Being the voice of the customer to internal teams.
• Delivering value by educating clients on H1 offerings.
• Owning clients using one or multiple of H1’s product offerings.
• Working closely with engineering, product, and support teams.
• Providing structured feedback to inform the product roadmap.
• Collaborating with internal teams to ensure seamless handoffs.

Requirements

• Requirements not explicitly listed in the text.

Company Information

• Website: h1.co
• Mission: To provide a platform that optimally informs every doctor interaction globally, promoting health equity and building trust in healthcare systems.