Customer Success Manager | Mid-Market (Industry)
BiorenderSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare Data & AI, Life SciencesIndustries
Requirements
Candidates should possess a Bachelor's degree and a minimum of 7 years of experience in customer success, preferably within the life sciences industry. Strong experience in strategic account management, stakeholder engagement, and driving customer adoption is essential. Demonstrated ability to manage complex projects and collaborate with cross-functional teams is also required.
Responsibilities
The Senior Customer Success Manager will serve as the primary point of contact for key clients, ensuring alignment on objectives and expectations, and proactively engaging with customers to drive adoption and strategic alignment of the H1 platform. They will conduct regular business reviews, deliver user training sessions, and identify opportunities for growth and risk mitigation, while also advocating for client needs internally and collaborating with various internal teams to resolve challenges and improve the customer experience.
Skills
Customer Engagement
Relationship Building
Platform Adoption
Business Review
User Training
Project Navigation
Report Analysis
Presentation Skills
Customer Sentiment Monitoring
Risk Mitigation
Internal Collaboration
Feedback Provision
Product Knowledge
Cross-functional Collaboration
H1
Healthcare data analytics and research solutions
About H1
H1.co operates in the healthcare technology sector, focusing on connecting healthcare professionals with research and insights. The company provides data-driven solutions that help clients, including healthcare professionals, life sciences companies, payors, and patients, make informed decisions. H1.co's products utilize healthcare data to offer insights for various applications such as clinical trial design and market access. Unlike many competitors, H1.co emphasizes the democratization of healthcare data and offers a free platform, H1 Connect, for accessing expert insights. The company's goal is to enhance the efficiency of healthcare delivery and research by providing accurate and comprehensive data.
Key Metrics
New York City, New YorkHeadquarters
2017Year Founded
$181.9MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Biotechnology, HealthcareIndustries
201-500Employees