Customer Success Engineer at Adobe

Bucharest, Bucharest, Romania

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Marketing, Technology, SoftwareIndustries

Requirements

Previous experience with cloud hosting, including Microsoft Azure and AWS cloud infrastructure
Solid understanding of Linux, Windows Server, and Java systems
Experience with long-term operation, monitoring, and upgrading of Enterprise software
Experience troubleshooting and operating Adobe AEM in an enterprise environment
Understanding of enterprise internet business models and online processes, terminology, concepts, and strategies
Front-end experience, preferably with JavaScript knowledge; CSS is a plus
Real passion for digital marketing and client success
Excellent work ethic and leadership skills
Proven track record of successfully managing client relationships and technical projects
Ambitious, collaborative, very responsible, and passionate about exceeding client expectations
Excellent social, presentation, and interpersonal skills, both verbal and written
Ability to adapt to change and excel in high-stress situations

Responsibilities

Act as a designated technical consultant to 5 to 7 customers using Adobe Experience Manager (AEM)
Implement and support standard deployment methodologies
Manage custom integrations
Bridge communication with clients, third-party providers, and various partners
Focus on client retention and cultivate future projects to qualify new opportunities, with frequent interaction with Directors, VPs, and C-level executives of Fortune 500 companies
Develop long-term client relationships, handle technical operations, and improve domain expertise by collaborating in a reciprocal environment
Provide an outstanding customer experience for all assigned clients and assist them by rapidly growing their usage and adoption of Adobe products
Help clients reach their business goals by answering questions, customizing accounts, and renewing contracts
Work closely with Sales Executives and consult with other team members to ensure mutual objectives are met in support of client happiness
Communicate consistently with clients throughout the contract lifecycle by addressing relevant issues and managing their expectations
Coordinate customer support to ensure timely closure of quality issues and manage professional services requests
Work with Adobe's AEM, Connect, LiveCycle, and other teams to assist in developing new AMIs and deployments of new software
Develop procedures and routines to implement and improve autoscaling capabilities
Demonstrate Amazon and Azure cloud services and advanced Adobe Command/Control systems to apply the next-generation cloud management solution
Support upgrade systems for enterprise customers as Adobe products evolve
Collaborate with teams to provision, customize, monitor, balance, and upgrade cloud-hosted Enterprise offering, driving continuous improvements into the management system

Skills

Key technologies and capabilities for this role

AEMAdobe Experience ManagerDigital MarketingCustom IntegrationsDeployment MethodologiesCustomer SuccessClient RetentionTechnical ConsultingSales Collaboration

Questions & Answers

Common questions about this position

What is the employment type for this Customer Success Engineer role?

This is a full-time position.

Is this Customer Success Engineer role remote or office-based?

This information is not specified in the job description.

What skills and experience are required for the Customer Success Engineer position?

Candidates need previous experience with cloud hosting, including Microsoft Azure and Amazon services, along with technology-savvy expertise in Digital Marketing and Adobe Experience Manager (AEM). Experience with Adobe products like Connect, LiveCycle, and advanced cloud management systems is also essential.

What is the company culture like at Adobe for this role?

Adobe is committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity, encouraging new ideas from everywhere in the organization. They emphasize collaboration in a reciprocal environment and passion for empowering people through digital experiences.

What makes a strong candidate for the Customer Success Engineer role at Adobe?

Strong candidates have experience with cloud hosting on Azure and Amazon, expertise in Digital Marketing and Adobe Experience Manager, and the ability to build long-term client relationships with Fortune 500 executives while driving product adoption and value realization.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees