Customer Success Engineer at Endor Labs

Bengaluru, Karnataka, India

Endor Labs Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Application Security, Software DevelopmentIndustries

Requirements

  • 3-8 years of in-depth experience in software engineering
  • Strong command of programming languages
  • Expertise in application security
  • Strong knowledge of DevOps practices
  • Proven track record in crafting custom technical solutions
  • Experience thriving in customer-facing roles
  • Experience managing project-based work
  • Passionate advocate for customer success
  • Ability to build secure and scalable solutions from scratch
  • Stellar communication skills to demystify complex technical concepts for diverse audiences
  • Proactive, anticipatory approach to problem-solving
  • Strong English language skills

Responsibilities

  • Design and roll out cutting-edge code and dependency scanning mechanisms using Maven and Gradle
  • Serve as the primary technical contact for customers, guiding them through pre-sales and post-sales stages
  • Tailor security solutions to fit sophisticated customer environments and craft bespoke solutions
  • Troubleshoot technical issues using advanced expertise in programming and DevOps
  • Build lasting relationships with clients from startups to global enterprises
  • Collaborate with engineering teams to turn customer feedback into product improvements
  • Promote robust security practices and help developers write secure code
  • Manage high-impact technical integration projects and provide strategic guidance internally and externally

Skills

Maven
Gradle
DevOps
Troubleshooting
Dependency Scanning
Software Engineering
Customer Success
Pre-sales
Post-sales

Endor Labs

Cybersecurity software vulnerability analysis services

About Endor Labs

Endor Labs specializes in cybersecurity by focusing on reachability-based dependency analysis to identify vulnerabilities in software that hackers could exploit. Their team, composed of PhDs, analyzes software to provide a comprehensive risk score that evaluates security, quality, popularity, and activity. This analysis helps reduce alert noise by 80%, allowing clients to concentrate on the most critical issues. They offer a flexible policy engine for clients to create tailored risk profiles, minimizing disruptions in the software development process. Additionally, Endor Labs assists businesses in managing Software Bill of Materials (SBOM) and Vulnerability Exploitability Exchange (VEX) to understand the risks and costs associated with software ownership. Their goal is to enhance the security and quality of software for businesses of all sizes while generating revenue through their analysis and monitoring services.

Palo Alto, CaliforniaHeadquarters
2021Year Founded
$92.4MTotal Funding
SERIES_ACompany Stage
Data & Analytics, CybersecurityIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Mental Health Support
Unlimited Paid Time Off
401(k) Retirement Plan
Remote Work Options

Risks

Integration with Microsoft Cloud Defender may strain resources to maintain high performance.
New AI model evaluation tool could expose Endor Labs to risks of biases and inaccuracies.
Strategic investment from Citi Ventures may pressure the company for rapid financial growth.

Differentiation

Endor Labs specializes in reachability-based dependency analysis for software vulnerability detection.
The company offers a comprehensive risk score for software packages, reducing alert noise by 80%.
Endor Labs' flexible policy engine allows clients to create specific risk-based policies.

Upsides

Endor Labs' SCA tool is integrated with Microsoft Cloud Defender, expanding its market reach.
The company received strategic investment from Citi Ventures, boosting financial resources.
Endor Labs won 'Most Innovative Technology' award, enhancing its industry credibility.

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