Customer Success Enablement Manager at Canary Technologies

Dallas, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, TechnologyIndustries

Requirements

2–4+ years in Customer Success, Enablement, or a similar role
Proven experience building training, playbooks, or enablement content for customer-facing teams
Strong presentation and communication skills; able to engage and inspire teams
Excellent facilitation and workshop leadership skills
Strong project management skills with the ability to prioritize and execute effectively
Familiarity with CS methodologies and tools (e.g., Gainsight, Salesforce, customer health scoring)
Highly organized, analytical, and comfortable in a fast-paced startup environment
A collaborative, proactive mindset with a passion for helping others succeed
Self-starter who thrives in a dynamic, often ambiguous environment

Responsibilities

Design, deliver, and manage onboarding programs that ramp new CS team members quickly
Create and run workshops, product demos, and skills training to improve CS effectiveness
Develop ongoing enablement initiatives to keep the team sharp as products and processes evolve
Build and maintain playbooks, best practice guides, enablement videos, and internal documentation
Partner with CS leadership to create scalable resources that improve team performance
Help scale a global CS organization by tailoring enablement programs to fit local contexts while maintaining consistency worldwide
Own new hire/team tooling and best practices, ensuring smooth access, documentation, and training
Optimize CS processes, workflows, and tools (e.g., Notion, Gainsight, Gong, Salesloft, etc)
Measure the impact of enablement programs and continuously refine based on feedback and data
Drive innovation by embedding AI into team workflows, helping the CS team work smarter and deliver more value
Collaborate with Product, Marketing, and Sales teams to ensure CS messaging is consistent, accurate, and up to date
Champion knowledge-sharing and foster a culture of continuous learning within the CS org

Skills

Customer Success

Enablement

Onboarding

Training Programs

Workshops

Product Demos

Playbooks

Best Practices

Internal Documentation

Cross-functional Collaboration

Canary Technologies

Hospitality management software for hotels

About Canary Technologies

Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.

None, CaliforniaHeadquarters

2018Year Founded

$92.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health insurance

Flexible working hours

Training & career development

Regular team building events

Travel stipend at Canary hotels

Internal promotions

Stocked kitchen

Risks

Emerging competition from Otelier's AP automation product challenges Canary's market share.

Guesty's $130 million funding round enhances its competitive capabilities.

Rapid AI growth in tourism increases pressure on Canary to innovate.

Differentiation

Canary Technologies offers a comprehensive Digital Guest Journey Platform for hotels.

The platform integrates seamlessly with existing hotel technology stacks.

Canary Technologies focuses on AI-driven personalization in guest services.

Upsides

Canary Technologies won eight 2025 HotelTechAwards, showcasing industry recognition.

Partnerships with BWH and TUI Hotels enhance Canary's market presence.

The rise of contactless technology adoption benefits Canary's mobile check-in solutions.

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