[Remote] 🏗️ Developer Success Engineer at Knock

Remote

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$120,000 – $160,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, StartupsIndustries

Requirements

A love for solving open-ended problems for customers
2+ years of experience as a developer support engineer or adjacent role, ideally with prior experience working at a developer tools company
A strong technical generalist who is comfortable talking about technical concepts from both a product feature and an architecture perspective
Prior development experience with one or more languages, such as Javascript, Ruby, Python, Go, Java, or similar
Availability in continental U.S. time zones (UTC-5 to UTC-8)

Responsibilities

Become an expert in the Knock platform to help new and existing developers best use the product
Serve as the primary, ongoing technical point of contact for customers
Help customers plan and execute their end-to-end implementations, from high-level architecture down to code implementation
Identify the blockers for a customer adopting Knock and help them overcome those obstacles (e.g., updating documentation, streamlining SDKs)
Answer questions about the product in conversations with potential customers to convince them Knock is the correct solution
Support Knock’s sales team in helping customers understand what is technically possible with Knock
Create technical content to demonstrate best practices and specific use cases (e.g., sample apps, documentation, videos)
Deliver feedback to the product and engineering team on challenges faced by customers and advocate for changes to overcome them

Skills

Key technologies and capabilities for this role

APIsDeveloper RelationsCustomer SuccessTechnical ImplementationArchitectureNotificationsSSOAlgoliaStripeWorkOS

Questions & Answers

Common questions about this position

What is the salary range for the Developer Success Engineer position?

The salary range is $120K - $160K.

Is this role remote or does it require office work?

The role is remote, as Knock is a remote-first company with a NYC base.

What experience and skills are required for this role?

Candidates need 2+ years of experience as a developer support engineer or adjacent role, ideally at a developer tools company, a love for solving open-ended problems for customers, and to be a strong technical generalist comfortable discussing technical concepts from both product features and implementation.

What is the company culture like at Knock?

Knock is a remote-first series A startup with 20 employees that believes in the power of great software and is excited about the API-first movement, encouraging collaboration to build something great together.

What makes a strong candidate for this Developer Success Engineer role?

A strong candidate has prior experience at a developer tools company, loves solving open-ended customer problems, and is a technical generalist who can handle customer implementations from architecture to code.

Knock

Leasing and property management solutions provider

About Knock

Knock CRM provides leasing and property management solutions specifically for the real estate industry, focusing on the multifamily housing market. Its platform enhances the productivity of leasing teams by automating various tasks and offering predictive analytics to support better decision-making. Clients subscribe to Knock CRM's services, gaining access to tools that streamline property management, including workflow automation, marketing solutions, and resident lifecycle management. This integration helps clients improve their leasing performance, increase tenant satisfaction, and ultimately boost their Net Operating Income (NOI). Knock CRM distinguishes itself from competitors through its strong emphasis on customer service, which contributes to high client retention rates. The company's goal is to be a valuable partner for property management firms by increasing occupancy rates and revenue through its comprehensive platform.

Seattle, WashingtonHeadquarters

2014Year Founded

$45.5MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Real EstateIndustries

51-200Employees

Risks

RealPage acquisition may cause integration challenges for Knock CRM clients.

Integration with Realync could raise data privacy concerns.

AI-powered tools may face resistance from users uncomfortable with AI technology.

Differentiation

Knock CRM integrates multiple communication channels for seamless property management.

The platform offers predictive analytics to enhance leasing team decision-making.

Knock CRM's subscription model ensures steady revenue and continuous product development.

Upsides

Increased demand for virtual leasing solutions boosts Knock's AI-powered tools.

Growing interest in personalized tenant experiences aligns with Knock's predictive analytics.

Rising use of data analytics in real estate benefits Knock's analytics capabilities.

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