[Remote] Customer Success Manager, Midmarket at EvenUp

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s degree in a related field
3+ years of experience in Customer Success, Account Management, or a similar customer-facing role
Experience navigating a fast-paced, high-growth startup environment
Proven ability to manage a portfolio of accounts and deliver exceptional results
Strong problem-solving and critical-thinking skills
Exceptional interpersonal, communication, and presentation abilities
Familiarity with SaaS business models, particularly recurring revenue and usage-based pricing
Experience leveraging CSPs (Customer Success Platforms) and CRM systems

Responsibilities

Proactive Account Management: Regularly conduct check-ins, business reviews, and adoption analyses to ensure customers are leveraging the full capabilities of EvenUp’s platform
Collaborate with internal teams to deliver value and resolve challenges promptly
Strategic Partnership Development: Partner with customers to establish success metrics and ensure alignment with their business goals
Develop and execute tailored success plans for each customer, driving measurable outcomes
Customer Advocacy and Success: Build and maintain strong relationships with key customer stakeholders
Renewal and Retention: Own the renewal process for your accounts, working to secure favorable outcomes for both EvenUp and the customer
Analyze and mitigate risks to customer retention by addressing concerns and providing solutions proactively
Revenue Growth: Identify and recommend upsell or cross-sell opportunities to drive additional value for customers
Insights and Feedback: Document customer feedback, use cases, and success stories to inform internal product development and roadmap planning
Operational Excellence: Ensure all customer interactions and account activities are tracked accurately in the CSP/CRM system
Team Collaboration: Partner with cross-functional teams, including Product, Sales, and Operations, to deliver seamless customer experiences
Share insights and best practices with the broader Customer Success team to enhance overall team performance

EvenUp

Legal services for personal injury cases

About EvenUp

EvenUp Law provides legal services focused on personal injury, trucking accidents, and medical malpractice. The firm operates in multiple states, including Texas, Pennsylvania, California, Indiana, and Georgia. Its business model is based on a contingency fee structure, meaning they only receive payment if they win a case, taking a percentage of the settlement or judgment. What sets EvenUp Law apart from its competitors is its detailed case preparation and the ability to analyze cases like an adjuster or defense attorney, which leads to higher settlement amounts and quicker resolutions for clients. The firm also maintains a database of similar injuries and their values, which helps in providing accurate damage estimates. The goal of EvenUp Law is to save clients time and stress while ensuring they receive fair compensation for their injuries.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$214MTotal Funding

SERIES_DCompany Stage

LegalIndustries

201-500Employees

Risks

Increased competition from other legal tech startups could erode EvenUp's market share.

Reliance on a contingency fee model poses financial risks with unsuccessful cases.

Potential regulatory changes in AI use could impact EvenUp's operations.

Differentiation

EvenUp uses AI to automate legal document creation, reducing time and costs.

The company targets the $20 million insurance claim market with AI-driven solutions.

EvenUp's meticulous case preparation results in high settlement amounts and quick resolutions.

Upsides

Recent $135 million Series D funding shows strong investor confidence in EvenUp.

Launch of AI assistant Litty highlights growth in generative AI for legal automation.

Strategic board appointments could open new avenues for growth and partnerships.

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