[Remote] Customer Success Associate at Virtru

Washington, District of Columbia, United States

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$55,000 – $70,000Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Technology, SoftwareIndustries

Requirements

Bachelor’s degree from a 4-year college or university
2+ years in customer success, sales, or account management at a B2B tech/SaaS company; cybersecurity, IT, or compliance experience is a plus
Proven track record renewing and expanding contracts in a high-velocity environment; comfortable with a large portfolio and repeatable motions
Strong communicator and presenter, capable of training admins and end users and building trust with technical stakeholders and IT decision-makers
Technical aptitude with the curiosity to learn; able to translate complex topics into clear guidance
Organized, proactive, and detail-oriented; able to manage multiple customers, priorities, and deadlines simultaneously
Diligent and accurate in Salesforce; keeps notes, activities, and forecasts current and complete
Thinking outside of the box to respectfully challenge teammates and managers in the pursuit of excellence
Strong sense of urgency with an action-oriented mindset
Able to collaborate and adapt to shifting priorities

Responsibilities

Onboard new customers using playbooks: run kickoffs, confirm goals and success criteria, coordinate admin setup with customers and if necessary with Virtru’s deployment team; deliver end-user/admin training; drive time-to-first-value and go-live
Drive adoption and outcomes: monitor health/usage, run regular check-ins and QBRs, build light success plans tied to customer objectives, and recommend features and best practices to increase value
Renewals: own renewal motions for your book, prepare quotes, maintain accurate forecasts in Salesforce, and partner with Sales on larger or complex renewals or multi-year agreements
Expansion: identify upsell/cross-sell signals (new teams, additional seats, advanced features) and set discovery with decision makers; collaborate with Sales to scope and close opportunities
Risk management: track engagement to surface risk early, execute save plans, and coordinate resources to prevent churn
Relationships and advocacy: be the primary point of contact for admins and stakeholders; coordinate with Support on issues and communicate status through resolution
Feedback and content: gather structured product feedback, share insights with Product/CS, and contribute to playbooks, help-center articles, and training materials
Systems and reporting: document activities, notes, and next steps; keep data hygiene and forecast accuracy in Salesforce
Travel: occasional onsite visits for training, business reviews, or other key meetings

Skills

Customer Onboarding

Salesforce

Customer Success

QBRs

Renewals

Customer Training

Adoption Monitoring

Success Planning

Upsell

Virtru

Cybersecurity solutions for data protection and privacy

About Virtru

Virtru provides data protection and privacy solutions that ensure secure sharing, storage, and analysis of data throughout its lifecycle. The core of Virtru's offering is the Trusted Data Format (TDF), which allows users to maintain control over their data, ensuring it remains protected and accessible only to authorized individuals, regardless of where it is stored or shared. This platform is utilized by over 20,000 organizations across various sectors, including healthcare, finance, government, and education, to safeguard sensitive information and comply with regulatory requirements. Unlike many competitors, Virtru offers a suite of developer tools that can be integrated into existing applications and systems, allowing organizations to embed data protection seamlessly. The company's goal is to empower organizations to maintain control over their data while preventing breaches and ensuring compliance through subscription-based services and licensing agreements.

Washington, District of ColumbiaHeadquarters

2012Year Founded

$131.8MTotal Funding

SERIES_CCompany Stage

CybersecurityIndustries

51-200Employees

Benefits

Hybrid Work Options

Unlimited Paid Time Off

Home Office Stipend

Professional Development Budget

Company Social Events

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Stock Options

Risks

Potential over-reliance on Google Cloud could pose risks if partnership dynamics change.

Departure of key figure Rob McDonald might impact product development momentum.

Rapid public sector expansion increases exposure to regulatory scrutiny and compliance challenges.

Differentiation

Virtru's Trusted Data Format offers persistent data protection across all storage and sharing platforms.

The company provides seamless integration with Google Workspace, enhancing data security for users.

Virtru's solutions are trusted by over 20,000 organizations across various industries.

Upsides

Increased demand for zero-trust security solutions boosts Virtru's market potential.

Recognition through multiple awards enhances Virtru's credibility and client attraction.

Expansion in the public sector indicates strategic growth and new opportunities.

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