Customer Success Account Manager – Retention & Growth Focus at Storable

Gold Coast, Queensland, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Tourism, Property ManagementIndustries

Requirements

3+ years of experience in a Customer Success, Account Management, or Sales role in a SaaS environment
Proven ability to retain customers and drive upsell/cross-sell growth within existing accounts
Experience managing C-level and senior stakeholder relationships
Strong consultative approach with a deep understanding of customer success methodologies
Excellent data analysis skills to assess customer health and business impact
Highly organized with strong communication, negotiation, and problem-solving skills

Responsibilities

Own and manage a portfolio of accounts, ensuring high retention and satisfaction
Act as a strategic advisor to customers, driving engagement and proactive value realization
Assess customer health scores and implement action plans to mitigate churn risks
Conduct business reviews to ensure product adoption and showcase ROI
Identify and qualify upsell and cross-sell opportunities within your accounts
Collaborate with Sales to drive expansion deals and achieve revenue growth targets
Develop and execute customer success plans to align business goals with our solutions
Utilize data insights to position value-driven recommendations
Serve as the primary point of contact, building strong long-term relationships
Proactively address customer concerns and ensure smooth resolution of issues
Advocate for customer needs internally and influence product roadmaps when necessary

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementRetentionChurn MitigationUpsellCross-sellBusiness ReviewsROI AnalysisCustomer Health ScoresData Insights

Questions & Answers

Common questions about this position

What is the salary for this Customer Success Account Manager role?

This information is not specified in the job description.

Is this position remote or hybrid, and where is it located?

The role is hybrid and based in the Gold Coast, Queensland, Australia office with hybrid work flexibility.

What skills and experience are required for this position?

Candidates need 3+ years in Customer Success, Account Management, or Sales in a SaaS environment, proven ability to retain customers and drive upsell/cross-sell, experience with C-level relationships, strong consultative approach, data analysis skills, and excellent communication, negotiation, and problem-solving skills.

What is the company culture like at Newbook?

Newbook fosters an open, flexible, and supportive environment that inspires diversity and enables everyone to thrive, with innovation and excellence at its heart.

What makes a strong candidate for this Customer Success Account Manager role?

A strong candidate has 3+ years of SaaS Customer Success or Account Management experience, proven track record in retention and driving upsell/cross-sell growth, and skills in managing senior stakeholders, data analysis, and consultative customer success methodologies.

Storable

Technology solutions for self-storage facilities

About Storable

Storable provides technology solutions specifically designed for the self-storage industry, which is valued at $38 billion. Their products include facility management software, marketing tools, websites, search aggregators, tenant insurance tools, and payment processing services. These tools help self-storage facility owners and operators streamline their daily operations and enhance business growth. Storable stands out from its competitors by having a diverse team with a wide range of backgrounds and experiences, which contributes to their success and creativity in product development. The company aims to empower self-storage businesses, whether large or small, to operate more efficiently and effectively.

Austin, TexasHeadquarters

2019Year Founded

$10MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Real EstateIndustries

501-1,000Employees

Benefits

Health, dental, & vision insurance

Life & disability insurance

HSA & FSA

Parental leave

Flexible work hours

Remote work option

PTO

401(k) with company match

Performance bonus

Professional development

Risks

Increased competition from startups may erode Storable's market share.

International expansion exposes Storable to geopolitical risks and regulatory challenges.

Integration of Newbook's technology may face unforeseen challenges, affecting service quality.

Differentiation

Storable offers an integrated platform combining management software, marketing, and tenant insurance.

Storable's Insured-To-Value technology provides a unique revenue stream for operators.

Storable's platform is used by over 25,000 storage facilities globally.

Upsides

Storable's expansion in India supports ambitious growth plans and increased market presence.

AI-driven analytics optimize pricing strategies and occupancy rates for self-storage operators.

SBTi validation aligns Storable with eco-friendly practices, enhancing its sustainability credentials.

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