Customer Success
CointrackerSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries
Requirements
Candidates must have at least 5 years of experience in customer success, account management, or consulting. A Bachelor’s degree in Business Administration, Computer Science, or a related field is required. Strong communication skills are essential, with the ability to convey information confidently and concisely in verbal, written, and presentation formats to diverse audiences. Experience in managing complex relationships with executive-level stakeholders is necessary.
Responsibilities
The Customer Success role involves serving as the primary point of contact for executive-level stakeholders to understand their strategic objectives and align solutions accordingly. The individual will develop Mutual Action Plans based on customer business objectives and review progress through monthly health checks and quarterly business reviews. They will own the onboarding process for new customers, ensuring a smooth transition from sales to implementation while demonstrating the long-term value of the Intrinsic platform. Additionally, the role requires leveraging data to drive key actions that enhance customer value, driving adoption, retention, and expansion of the customer base, and capturing product feedback to inform the product roadmap.
Skills
Customer Success
Account Management
Consulting
Communication
Data-driven insights
Customer Adoption
Retention
Expansion
Relationship Building
Problem Solving
Analytical
Strategic
Business Reviews
Onboarding
Intrinsic
Software solutions for industrial robotics accessibility
About Intrinsic
Intrinsic.ai develops software that simplifies the programming and operation of industrial robots, making them more accessible to a wider range of businesses, including small and medium-sized enterprises (SMEs). Their software leverages advancements in artificial intelligence and simulation to allow robots to easily adapt to new tasks and changes in their environment. This approach reduces the time and cost typically associated with programming industrial robots, enabling users to enhance productivity without needing extensive technical expertise. Unlike traditional robotics solutions that can be complex and expensive, Intrinsic.ai focuses on user-friendly software that enhances existing robotic systems, allowing clients to innovate and implement new applications more efficiently. The company's goal is to democratize the use of robotics technology, driving innovation and efficiency across various industries.
Key Metrics
Rio de Janeiro, BrazilHeadquarters
2021Year Founded
VENTURE_UNKNOWNCompany Stage
Robotics & Automation, AI & Machine LearningIndustries
201-500Employees