Customer Success

San Francisco, California, United States

Auto‑apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Software, Social ImpactIndustries

Requirements

Candidates must have at least 5 years of experience in customer success, account management, or consulting. A Bachelor’s degree in Business Administration, Computer Science, or a related field is required. Strong communication skills are essential, with the ability to convey information confidently and concisely in verbal, written, and presentation formats to diverse audiences. Experience in managing complex relationships with executive-level stakeholders is necessary.

Responsibilities

The Customer Success role involves serving as the primary point of contact for executive-level stakeholders to understand their strategic objectives and align solutions accordingly. The individual will develop Mutual Action Plans based on customer business objectives and review progress through monthly health checks and quarterly business reviews. They will own the onboarding process for new customers, ensuring a smooth transition from sales to implementation while demonstrating the long-term value of the Intrinsic platform. Additionally, the role requires leveraging data to drive key actions that enhance customer value, driving adoption, retention, and expansion of the customer base, and capturing product feedback to inform the product roadmap.

Skills

Customer Success

Account Management

Consulting

Communication

Data-driven insights

Customer Adoption

Retention

Expansion

Relationship Building

Problem Solving

Analytical

Strategic

Business Reviews

Onboarding

Intrinsic

Software solutions for industrial robotics accessibility

About Intrinsic

Intrinsic.ai develops software that simplifies the programming and operation of industrial robots, making them more accessible to a wider range of businesses, including small and medium-sized enterprises (SMEs). Their software leverages advancements in artificial intelligence and simulation to allow robots to easily adapt to new tasks and changes in their environment. This approach reduces the time and cost typically associated with programming industrial robots, enabling users to enhance productivity without needing extensive technical expertise. Unlike traditional robotics solutions that can be complex and expensive, Intrinsic.ai focuses on user-friendly software that enhances existing robotic systems, allowing clients to innovate and implement new applications more efficiently. The company's goal is to democratize the use of robotics technology, driving innovation and efficiency across various industries.

Rio de Janeiro, BrazilHeadquarters

2021Year Founded

VENTURE_UNKNOWNCompany Stage

Robotics & Automation, AI & Machine LearningIndustries

201-500Employees

Benefits

Performance Bonus

Company Equity

Risks

Comau's shift to software-driven systems increases competition in robotics software market.

Dependency on NVIDIA's technology may impact Intrinsic if partnership changes.

Cultural shift failure could hinder Flowstate platform's market penetration.

Differentiation

Intrinsic simplifies industrial robotics with AI, perception, and simulation technologies.

Flowstate offers a web-based developer experience for building robotic solutions.

Intrinsic's software enhances existing robotic systems' capabilities, increasing versatility and value.

Upsides

Collaboration with NVIDIA enhances robotic dexterity and modular AI capabilities.

Integration with KEBA's controllers demonstrates commitment to hardware interoperability.

ROS 2 Jazzy Jalisco release broadens Intrinsic's software capabilities and user base.

Land your dream remote job 3x faster with AI

Try Jobo Free