Ada

Customer Solutions Consultant

United Kingdom

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, AI & Machine Learning, SaaSIndustries

Requirements

Candidates should possess at least two years of experience in strategy, management, or technology consulting, along with a working knowledge of APIs and a common understanding of SaaS platforms such as Shopify, Salesforce, Zendesk, and Hubspot. Excellent communication and presentation skills are required, including the ability to explain technical concepts to non-technical audiences, and strong relationship-building skills for maintaining and developing technical champions across client accounts. Candidates should also demonstrate technical and analytical curiosity, showcasing a commitment to continuous learning and improvement.

Responsibilities

The Customer Solutions Consultant will guide and support existing Ada customers to maximize their return on investment, ensuring successful adoption of the Ada product and fostering long-term success with the company. They will collaborate with the Sales team to identify and pursue expansion opportunities within existing accounts, and provide technical expertise to clients across EMEA and NORAM as needed. The role involves driving platform adoption and increasing automated resolutions, as well as building and maintaining relationships with VP-level stakeholders.

Skills

APIs
SaaS platforms (Shopify, Salesforce, Zendesk, Hubspot)
Communication
Presentation
Relationship Building
Technical Knowledge
Analytical Skills

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Key Metrics

Toronto, CanadaHeadquarters
2016Year Founded
$185.3MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.
Rapid AI advancements require continuous updates, straining Ada's resources.
Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.
The company offers a subscription-based model ensuring steady revenue and client engagement.
Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.
Partnerships with platforms like Zendesk enhance Ada's integration capabilities.
Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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