Customer Solutions Consultant

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Ada is an AI customer service company dedicated to revolutionizing customer service experiences. We empower enterprise companies to deliver exceptional, effortless customer interactions through our AI transformation platform. We've helped leading brands like Square, YETI, Canva, and Monday.com resolve over 5.5 billion interactions, saving millions of hours and driving growth. Backed by significant investment, Ada is a pioneer in AI-powered customer service.

This role focuses on providing technical and subject matter expertise to existing customers in the United Kingdom, collaborating with the Sales team to maximize their ROI with Ada and identify expansion opportunities. You'll be a key advisor, guiding and supporting customers post-purchase and fostering their long-term success.

Requirements

• Experience: 2+ years of strategy/management/technology consulting and/or pre-sales engineering experience.
• Technical Knowledge: Working knowledge of APIs.
• SaaS Platform Familiarity: Common understanding of SaaS platforms (e.g., Shopify, Salesforce, Zendesk, Hubspot, etc.).
• Communication Skills: Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
• Relationship Building: Strong relationship building skills, including the ability to maintain and develop technical champions across the table. Experience building relationships with VP-level stakeholders is a plus.
• Curiosity & Learning: Technically and analytically curious, demonstrating a desire to learn continuously and improve processes.

Responsibilities

• Drive adoption and utilization of the Ada platform, focusing on increasing automated resolutions.
• Provide technical and subject matter expertise to existing customers.
• Collaborate with the Sales team to maximize customer ROI and identify expansion opportunities.
• Guide and support customers through the successful adoption of Ada’s product.
• Foster long-term customer success with the company.
• Support clients across EMEA and NORAM as needed.

Application Instructions

• Not specified - Further information regarding application process is needed.

Company Information

Ada

• Website: www.ada.cx
• Founded: 2016
• Location: Canada (Headquarters)
• Funding: Over $250M from investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures.
• Mission: To make customer service extraordinary for everyone.