Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare Data & AnalyticsIndustries
Requirements
Candidates should possess a Bachelor’s degree, with an advanced degree or relevant certifications being a plus. They must have a minimum of 7 years of experience in customer success, strategic account management, or consulting, including at least 3 years of experience leading customer-facing teams. Experience managing large enterprise accounts in SaaS, data and analytics, or Health IT companies is required, along with an analytical mindset and the ability to translate observations into strategic action.
Responsibilities
As a Senior Manager, Customer Success, you will lead an Arcadia Customer Segment, overseeing a team of Customer Success Managers to deliver high-impact outcomes for customers, ensuring they realize the full value of Arcadia’s platform. You will develop a high-performing team culture through coaching and mentorship, cultivate deep relationships with customer executives, collaborate with sales, product, and engineering, and manage to organization goals around customer satisfaction and revenue retention. Additionally, you will oversee the daily work of the team, provide performance evaluations, handle performance management, and recruit, interview, hire, and train staff, all in accordance with company policy.
Skills
Customer Success Management
Team Leadership
Customer Relationship Building
Strategic Planning
Process Improvement
Stakeholder Management
Customer Health Metrics
Coaching and Development
Arcadia
Data-driven healthcare solutions and analytics
About Arcadia
Arcadia focuses on improving healthcare outcomes through data-driven solutions in the healthcare sector, particularly in population health management. The company analyzes and manages the health outcomes of groups of people, serving clients such as healthcare providers, insurance companies, and government agencies. Its main product is a data platform that uses big data technology to process and store large volumes of healthcare data, allowing organizations to access and analyze this information effectively. This leads to better decision-making and enhanced patient care. Unlike many competitors, Arcadia offers a comprehensive suite of tools and consulting services that help clients optimize their use of the platform, particularly in areas like STARS HEDIS and risk adjustment accuracy. The goal of Arcadia is to improve efficiency in healthcare delivery, reduce disparities, and achieve better health outcomes for populations.
Key Metrics
Boston, MassachusettsHeadquarters
2002Year Founded
$28.7MTotal Funding
DEBTCompany Stage
Consulting, HealthcareIndustries
501-1,000Employees