Customer Solutions Consultant

Employment Type: Full-Time Location Type: Remote Salary: [Salary information not provided]

Position Overview

Confluent is revolutionizing data movement, enabling companies to react faster, build smarter, and deliver dynamic experiences through its streaming data platform. We are seeking motivated individuals who are passionate about technology, eager to solve complex business problems, and possess a strong customer-centric mindset. As a Customer Solutions Consultant (CSC), you will be a vital partner to our customers, empowering them to unlock the full value of their investment in our cutting-edge streaming data platform.

About the Role

In this dynamic role, you will manage a diverse portfolio of customers, from Mid-Market to Enterprise and Strategic accounts. You will work hand-in-hand with teams across Customer Solutions, Sales, Product, and Engineering, driving activities that ensure technical health, product adoption, and demonstrable value realization. Your efforts will be critical in fostering customer growth and retention, embodying Confluent's core value: Earn Our Customers' Love.

This position is perfect for individuals who want to deepen their technical expertise in Kafka, Flink, and Confluent IP, while leveraging their customer-facing skills in a high-growth environment. You'll collaborate with some of the world's most renowned companies, helping them achieve mission-critical outcomes. We're looking for curious, motivated professionals ready to accelerate their development and make a significant impact from day one.

Responsibilities

• Serve as a Trusted Technical Advisor:
  • Build strong relationships with customers, becoming their go-to technical expert across your diverse portfolio.
  • Proactively support customers through the technical lifecycle, including architecture planning, cluster and security design, monitoring, and automation.
• Lead Post-Sale Engagements:
  • Act as a primary technical contact post-sale, coordinating with internal teams to ensure successful outcomes.
  • Guide customers in maturing their data streaming utilization and optimizing their usage through regular technical health reviews.
  • Introduce new product capabilities via roadmap review sessions and plan for their adoption.
• Drive Customer Success:
  • Collaborate with support engineers to troubleshoot issues, identify root causes, and provide actionable insights for customers to take corrective action.
  • Pinpoint technical objections and strategize to overcome adoption blockers.
  • Identify potential risks and execute mitigation plans with internal stakeholders to prevent customer churn.
• Develop Deep Technical Expertise:
  • Cultivate an in-depth understanding of Confluent's technologies and the intricacies of building streaming applications to resolve complex customer challenges.

Requirements

• Experience & Technical Aptitude:
  • 5-8 years of experience in Solutions Engineering, Software Development, Data Engineering, Data Architecture, Cloud Architecture, or similar roles.
  • Passion for solving complex technical problems with a strong understanding of modern infrastructure and streaming technologies.
  • Thrive as a self-starter in a fast-paced environment.
• Exceptional Communication:
  • Excellent interpersonal and communication skills.
  • Ability to concisely explain complex issues and solutions to a variety of technical and non-technical personas.
• Customer Portfolio Management:
  • Demonstrated ability to manage a large customer portfolio, paying strict attention to detail.
  • Proven track record of delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention.
• Cloud & Networking Expertise:
  • [Specific cloud and networking expertise details not provided]

Company Information

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

Application Instructions

[Application instructions not provided]