Customer Support Specialist
AffiniPaySalary not specified
Full Time
Mid-level (3 to 4 years)
A$65,000 – A$70,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Logistics, Supply ChainIndustries
Requirements
- Tertiary qualification or 2+ years experience in Customer Service
- Strong written and verbal communication skills
- Solid computer knowledge, including experience with Microsoft Office Suite
- Resilience and ability to work at pace and under pressure
- High level of motivation and energy, with a strong focus on achieving outstanding customer experience results
- Passion for providing a no better experience
Responsibilities
- Supporting and managing the day-to-day movement of freight within your portfolio
- Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers
- Reviewing and reporting on daily freight movements
- Resolving enquiries in a way that provides a no better experience
- Escalating priority issues when required relating to all aspects of your accounts
- Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Customer Service Specialist role?
The salary range is $65,000 - $70,000 plus Super and Bonus.
Is this position remote or on-site?
This is an on-site position with no remote work option.
What skills are required for this Customer Service Specialist position?
Requirements include a tertiary qualification or 2+ years in Customer Service, strong written and verbal communication skills, solid computer knowledge with Microsoft Office Suite, resilience under pressure, high motivation, and passion for outstanding customer experience.
What is the company culture like at efm Logistics?
The company offers a dynamic and empowering culture that challenges employees to improve, with regular professional development training, modern office space, free parking, onsite café, company functions, team building, and charity partnerships.
How do I apply for this Customer Service Specialist position?
Send your CV via the provided link in the job description.
Arrive Logistics
Freight brokerage and logistics solutions provider
About Arrive Logistics
Arrive Logistics connects shippers needing to transport goods with carriers that provide the transportation services. They offer various shipping solutions, including Less Than Truckload (LTL) and Temperature Controlled shipping, tailored to meet the specific needs of their clients. The company stands out from competitors by leveraging advanced technology for real-time tracking and efficient operations, supported by a skilled team. Arrive Logistics aims to deliver exceptional service and strategic value to clients while helping them save time and money.
Austin, TexasHeadquarters
2014Year Founded
$325.9MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Automotive & TransportationIndustries
1,001-5,000Employees
Benefits
Uncapped earning potential
Matching 401(k)
World class training program
Nationally recognized company culture
Incredible sales contests
Risks
Increased competition from AI-driven logistics firms threatens market share.
Rapid expansion may strain management resources and operational efficiency.
Volatile weather conditions pose challenges to delivery schedules and costs.
Differentiation
Arrive Logistics leverages advanced technology for real-time tracking and efficiency.
The company offers a wide range of shipping solutions, including LTL and intermodal.
Arrive's focus on customized logistics solutions sets it apart from competitors.
Upsides
Opening of Guadalajara office enhances cross-border logistics capabilities.
Recognition as a Top Carrier boosts industry reputation and client trust.
Expansion to Columbus and Tampa indicates strategic growth in key markets.
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