Customer Service Specialist at Capital Solutions Group

Fort Myers, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Business Consulting, SalesIndustries

Requirements

High School Diploma or GED
Experience in customer service or sales
Ability to multi-task and focus in a fast-paced environment
Positive attitude and the ability to be patient while communicating with customers
Team player who can work independently
Outstanding service orientation and strong interpersonal skills that create positive relationships with fellow team members and in-person customers

Responsibilities

Interact with customers directly in a friendly and professional manner while actively listening to and addressing their questions and concerns
Collaborate with management staff to stay updated on new products, services, sales promotions, and policies
Provide effective solutions and support to ensure that no customer is left dissatisfied
Handle confidential customer sales account information with sensitivity and discretion
Greet, qualify, recommend products/services, and close every sale
Suggest areas of improvement to management staff to increase consumer satisfaction

Skills

Key technologies and capabilities for this role

Customer ServiceSalesActive ListeningMultitaskingInterpersonal SkillsProduct RecommendationSales ClosingCustomer Retention

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for this Customer Service Specialist role?

This information is not specified in the job description.

What skills and qualifications are required for this position?

Requirements include a High School Diploma or GED, experience in customer service or sales, ability to multi-task in a fast-paced environment, positive attitude, patience, team player mindset, outstanding service orientation, and strong interpersonal skills.

What is the company culture like at Capital Solutions Group?

The company values a winning mentality, honesty, transparency, and drive for success, with a commitment to delivering the highest caliber of service and prioritizing individualized attention.

What makes a strong candidate for this Customer Service Specialist role?

Strong candidates will have customer service or sales experience, a positive attitude, strong interpersonal skills, the ability to multi-task in a fast-paced environment, and a service-oriented mindset as a team player who works independently.

Capital Solutions Group

Specializes in IT solutions for government, commercial clients

About Capital Solutions Group

Capital Solutions Group specializes in delivering IT solutions for government and commercial clients, leveraging expertise in Cloud Computing, Software Development, Systems Engineering, Enterprise IT & Architecture, Data Analytics, Security & Cyber, and Networking. The company utilizes cutting-edge technology and artificial intelligence to develop next-generation solutions that power enterprises and deliver successful mission outcomes.

Fort Meade, MD 20755, USAHeadquarters

N/AYear Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Government & Public SectorIndustries

11-50Employees