Customer Service Specialist at JD.com Inc

Rotterdam, South Holland, Netherlands

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerceIndustries

Requirements

Dutch level: C1+
English Level: Fluent listening, speaking, reading and writing skills
Strong phone contact handling skills and active listening
Proficient in the use of Office software
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Ability to speak German/French is an advantage
Minimum MBO work and thinking level

Responsibilities

Solve customer's pre-sale and after-sale questions through different channels
Keep records of customer interactions, provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Identify and assess customers’ needs to achieve satisfaction
Follow communication procedures, guidelines and policies

Skills

Key technologies and capabilities for this role

DutchEnglishMS OfficeCustomer ServicePhone HandlingActive ListeningMultitaskingTime ManagementComplaint Resolution

Questions & Answers

Common questions about this position

What is the salary for the Customer Service Specialist position?

This information is not specified in the job description.

Is this Customer Service Specialist role remote or office-based?

This information is not specified in the job description.

What language skills are required for this customer service role?

Dutch level C1+ and fluent English listening, speaking, reading, and writing skills are required. German or French language ability is an advantage.

What key skills are needed for the Customer Service Specialist job?

Strong phone contact handling skills, active listening, proficiency in Office software, customer orientation, adaptability to different personalities, and ability to multitask, prioritize, and manage time effectively are required.

What qualifications make a strong candidate for this role?

Candidates need Dutch at C1+ level, fluent English, strong customer service skills, Office proficiency, and at least MBO work and thinking level. German or French skills and the ability to handle complaints effectively are advantages.

JD.com Inc

China's largest online retailer and technology services

About JD.com Inc

JD.com is China's largest online retailer, offering a wide range of products from fresh food to electronics, with a nationwide fulfillment network enabling same- and next-day delivery. The company is transitioning to a technology and service enterprise, leveraging cutting-edge technology and infrastructure to serve nearly 600 million customers and promote innovation across various industries.

Chaoyang, Beijing, ChinaHeadquarters

1998Year Founded

$7,918.9MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Robotics & Automation, Venture Capital, Industrial & Manufacturing, VR & AR, AI & Machine Learning, Consumer GoodsIndustries

10,001+Employees