Customer Service Representative at Aptiv

Warwick, Rhode Island, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

High School Diploma or GED equivalent
Minimum of two (2) to three (3) years of progressively responsible customer support experience preferably in a manufacturing environment
Ability to proficiently use various company-related and external systems and databases
Ability to proficiently use computer programs such as Microsoft Office applications (MS Word, Excel, and Outlook)
Ability to work effectively with internal/external personnel, and customers
Ability to proficiently operate office technology and equipment (e.g., computer systems)
Ability to communicate effectively verbally and in writing
Ability to carry out duties and handle difficult situations in a tactful, sensitive and professional manner
Ability to multi-task and prioritize work to meet time sensitive deadlines
Ability to work in a fast paced environment and manage several projects simultaneously
Ability to identify and meet customers’ needs and requirements
Must be detail-oriented and have excellent problem-solving skills
Excellent oral and written communication skills
Must be able to read, write, and speak English proficiently
Must have good basic math skills
Exceptional phone and customer support skills
Must have excellent interpersonal skills
Must be proficient with computers and demonstrated skills in office applications
Experience working with SAP system a plus
Bilingual Spanish is a plus
Associate’s Degree in Business (preferred)

Responsibilities

Interact with customers to provide information in response to inquiries about products and services
Process and track customer orders
Diagnose and troubleshoot customer issues while maintaining a professional and friendly attitude
Provide support to outside sales staff and project managers
Work closely with Production Planning to ensure customer deliveries are met
Support customers through on-going communication; research and resolve issues regarding customer orders and product availability
Direct inquiries to the appropriate department for assistance as needed
Process and enter customer orders/changes/returns according to established department policies and procedures
Make changes to existing orders (e.g., due dates, part numbers, quantities, new line items)
Receive and review customer inventory forecasts; verify and match orders in the system
Partner with and support inside/outside sales team to meet and exceed customers’ service expectations
Create new customer accounts in SAP System; add new part numbers; and make changes in the system to the description, prices, or customer part numbers
Create customer folders and forward order confirmations to the production planning department
Review and/or make changes to existing customer accounts; revise contact information and maintain SAP data
Provide timely and accurate information to customers regarding order status, product lead times, pricing, shipping information, and anticipated delays
Monitor and report on time customer deliveries
Handle special project requests (e.g., track lead free parts, pull customer sales reports) as assigned
Handle sample requests from customers and project managers; work with inventory control and production to get samples made and sent out to customers
Ensure and provide quality service to both internal and external customers
Work with production planning to ensure customer deliveries are met and expedited orders are handled properly
Provide backup support to other Customer Support group members in the performance of job duties as required
Assist Accounting department with collection of late payments to avoid credit hold and shipment delays
Attend regular department meetings and provide expertise as a member of the Customer Support team
Adhere to EMS and IATF 16949 Policies and Procedures
Perform all other related duties as assigned by the supervisor

Skills

Key technologies and capabilities for this role

SAPCustomer ServiceOrder ProcessingTroubleshootingInventory ManagementSales SupportProduction Planning

Questions & Answers

Common questions about this position

What skills are required for the Customer Service Representative position?

Required skills include proficiency in using company-related and external systems/databases, Microsoft Office applications, office technology/equipment, effective verbal and written communication, and working well with internal/external personnel and customers.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company culture or team environment look like?

The role involves working closely with production planning, sales teams, project managers, accounting, and providing backup support to other customer support group members while attending regular department meetings.

What makes a strong candidate for this customer service role?

Strong candidates demonstrate the ability to proficiently use systems like SAP and Microsoft Office, communicate effectively, handle difficult situations professionally, resolve customer issues, and collaborate with internal teams.

Aptiv

Develops integrated systems for vehicles

About Aptiv

Aptiv develops integrated vehicle systems for the automotive industry, focusing on software-defined vehicles. Their products help tackle challenges related to autonomous driving, vehicle electrification, and advanced safety features. Aptiv collaborates with major car manufacturers and other mobility stakeholders to enhance vehicle performance and safety through their technological solutions. Unlike many competitors, Aptiv emphasizes a partnership model, providing ongoing support and integration of their systems into vehicles. The company's goal is to improve the overall driving experience and safety in vehicles while advancing the future of mobility.

Dublin, IrelandHeadquarters

1994Year Founded

$7.8MTotal Funding

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Amazon's entry into connected cars increases competition for Aptiv.

Investment in MAXIEYE exposes Aptiv to geopolitical and regulatory risks.

Oragadam plant expansion may strain finances if demand doesn't meet expectations.

Differentiation

Aptiv integrates software and systems for autonomous driving and vehicle electrification.

The company collaborates with major car manufacturers for software-defined vehicle solutions.

Aptiv operates 14 technical centers globally, enhancing its R&D capabilities.

Upsides

Aptiv's investment in MAXIEYE expands its presence in the Chinese automotive market.

The Oragadam plant expansion increases production capacity for advanced vehicle systems.

Participation in CES 2025 showcases Aptiv's leadership in automotive technology innovation.

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