Sales Development Representative
UFP Industries$70,000 - $80,000/year
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Consumer Goods, Tools & Outdoor EquipmentIndustries
Requirements
Candidates should possess a self-motivated approach, a customer service driven work ethic, and experience in sales or customer service. Typical work shift hours from 8:30 am-5 pm Monday-Friday, excellent customer service skills with a positive attitude, and the ability to multitask and communicate effectively both verbally and in writing are required.
Responsibilities
As a Customer Support Representative, you will answer incoming phone calls, utilize company resources to respond to inquiries regarding shipping, product registration, and customer complaints, apply sales techniques to satisfy customer needs, gather customer information, utilize parts look-up programs, meet quality metrics and sales goals, and perform daily 6S activities, including housekeeping and paperwork management. You will also utilize up-selling and cross-selling techniques and be willing to grow through support and training for continuous improvement.
Skills
Customer Service
Phone Support
Order Tracking
Product Registration
Credit/Return Processing
Parts Lookup
Upselling
Cross-selling
Housekeeping
Team Collaboration
Stanley Black & Decker
About Stanley Black & Decker
New Britain, ConnecticutHeadquarters
1843Year Founded
IPOCompany Stage
Industrial & Manufacturing, Consumer GoodsIndustries
10,001+Employees