Customer Success Manager
AppspaceSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Automotive Software, Customer SuccessIndustries
Requirements
Candidates should possess a Bachelor's degree in Business, Marketing, or a related field, and have at least 5 years of experience in customer success, preferably within the automotive or SaaS industries. Strong communication, analytical, and problem-solving skills are essential, along with the ability to build and maintain relationships with clients.
Responsibilities
The Senior Customer Success Specialist will develop productive working relationships with the CSM team, partnering successfully to deliver exceptional customer service to clients. They will demonstrate subject matter expertise, back up Lead CSSs as needed, and be seen as a key business partner with the client’s dedicated CSM, providing proactive product-specific expertise and identifying opportunities for product adoption and business growth. This role involves discussing and demonstrating CDK product functionality, comparing product reporting to demonstrate improvement ratios, providing guidance to customers to achieve industry standards, conducting client training, and completing client requests to drive additional value and enhance the overall buying experience.
Skills
Customer Service
Product Knowledge
Workflow Expertise
Client Relationship Management
Training & Development
Advanced Customer Needs Analysis
CDK Global
Integrated software solutions for automotive retail
About CDK Global
CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.
Key Metrics
Hoffman Estates, IllinoisHeadquarters
1972Year Founded
IPOCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
5,001-10,000Employees