Senior Customer Operations Specialist
eBaySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Automotive Software, Customer SuccessIndustries
Requirements
Candidates should possess a Bachelor’s degree and demonstrate at least 5 years of experience in customer success, preferably within the automotive or SaaS industries. Strong product knowledge and the ability to understand complex workflows are essential, along with excellent communication and interpersonal skills.
Responsibilities
The Sr. Customer Success Specialist will partner with dedicated CSMs to provide best-in-class customer service to low and medium touch clients, demonstrating product expertise and industry insights. They will proactively identify opportunities for product adoption and business growth, drive value for customers, and provide guidance on achieving industry standards. Additionally, the Specialist will conduct product training, analyze customer needs, and recommend add-on products to enhance the customer experience, while also comparing product reporting to demonstrate improvement ratios and utilization.
Skills
Customer Service
Product Knowledge
Workflow Expertise
Industry Knowledge
Client Relationship Management
Training and Support
CDK Global
Integrated software solutions for automotive retail
About CDK Global
CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.
Key Metrics
Hoffman Estates, IllinoisHeadquarters
1972Year Founded
IPOCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
5,001-10,000Employees