Consumer Support Specialist
Thanx- Full Time
- Entry Level & New Grad
Candidates should possess an Associate’s degree, with a Bachelor’s degree preferred, and 0-2 years of experience in a customer-facing role, along with basic knowledge of customer support software such as Zendesk or Freshdesk, and strong communication, organizational, and time management skills, complemented by a proven troubleshooting ability.
The Customer Support Specialist will manage incoming customer support issues, ensuring timely resolution and exceptional service for PriceSpider products and services by responding to customer inquiries via various channels, communicating professionally, working cross-functionally to resolve issues promptly, escalating issues when necessary, utilizing product knowledge to resolve issues independently, guiding customers on product benefits, assisting with reports and metrics, recommending best practices, identifying and communicating root cause issues, conveying support team needs, and contributing to high-priority issues.
Digital shelf analytics for consumer brands
PriceSpider provides brand marketing solutions for consumer brands, particularly those selling products online. Their main focus is on helping these brands enhance their online presence and boost sales performance. PriceSpider's tools monitor and analyze the 'digital shelf,' which is how products are represented across various e-commerce platforms. They offer digital shelf analytics that deliver real-time insights, enabling brands to protect their brand equity, improve search visibility, and optimize product listings. This helps convert online browsers into buyers. PriceSpider operates on a software-as-a-service (SaaS) model, allowing brands to subscribe to their tools for access to valuable data and insights. Their goal is to empower consumer brands to succeed in the digital marketplace by providing advanced analytics and monitoring capabilities.