Customer Support Specialist

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

PriceSpider is a company dedicated to revitalizing the buyer’s journey and fostering a renewed appreciation for brands. We strive to make the shopping experience more human. At PriceSpider, we're always seeking the best talent to serve the best brands globally, welcoming individuals from diverse backgrounds and identities. With 350 employees across four countries, we work together towards an inclusive goal.

Requirements

• Education: Associate’s degree (Bachelor’s preferred).
• Experience: 0-2 years of experience in a customer-facing role.
• Software Knowledge: Basic knowledge of customer support software (e.g., Zendesk, Freshdesk).
• Skills:
  • Strong communication skills
  • Organizational skills
  • Time management skills
  • Proven troubleshooting ability

Responsibilities

• Respond to customer support issues and resolve them per Service Level Agreements (SLAs).
• Communicate professionally with customers according to PriceSpider standards.
• Work cross-functionally to resolve issues promptly.
• Escalate issues when necessary.
• Manage inbound communication via telephone, email, support tickets, and customer portal.
• Utilize knowledge of PriceSpider products to resolve issues independently.
• Guide customers on product benefits and enhancements.
• Assist with reports and metrics.
• Recommend best practices to customers.
• Identify and communicate root cause issues professionally.
• Convey support team needs and issues cross-functionally.
• Recommend patterns of issues for the product roadmap.
• Contribute to high-priority issues.
• Adhere to customer support best practices and policies.

Preferred Qualifications

• Experience working cross-functionally with technical teams.
• Experience with Jira, SQL, and Microsoft Office.

Company Information

PriceSpider encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. PriceSpider is an international employer, and benefits offerings may vary by country.