Requirements

Candidates are required to have at least 1 year of experience in a customer service or support role, along with equivalent training and certifications. They must possess hands-on proficiency in Microsoft Office Suite and GSuite, experience working with Smartphones, Tablets, and Computers (Mac, Android, and Windows operating systems), strong typing skills (40+ wpm), and be polite, organized, punctual, and detail-oriented. Applicants should also demonstrate an empathetic and patient customer-first mindset, excellent communication skills (both verbal and written), proven experience in a high-volume work environment with multitasking abilities, the ability to manage time effectively while working independently, and a self-motivated, curious learning approach as a team player. Prior experience in software support and 2+ years in a call center environment are preferred, along with a Bachelor’s degree. Bilingual skills (English/Spanish or Italian, Dutch, French) are a plus.