Customer Success Manager
AppspaceSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Automotive Software, Dealership Management SoftwareIndustries
Requirements
Candidates should have a minimum of 4 years of experience in client services, marketing, or sales, with B2B or outside sales or account management experience in a similar industry. They must possess the ability to travel up to 50%, demonstrate knowledge of CDK applications and familiarity with automotive industry operations, and have experience with SalesForce. A strong sense of urgency, ability to handle high-stress interactions, and excellent communication skills (both oral and written) are also required.
Responsibilities
The Customer Success Manager will field questions and direct clients to appropriate support resources, assist clients with defining their strategy around CDK solutions, maintain pre-established relationships with dealership management, assess dealership risk factors, identify risk mitigation strategies, prepare client-specific reports and presentations, identify opportunities for training needs, partner with Sales to grow the CDK business, identify and implement strategies for retaining “at risk” clients, develop a productive working relationship with Sr. CSMs, seek and listen to feedback, demonstrate a positive outlook, provide recognition to peers, and utilize Totango to document valued-added conversations with dealer partners.
Skills
Customer Support
Client Relationship Management
Product Knowledge
Risk Assessment
Reporting and Presentation
Training Planning
Partnership Development
Client Retention Strategies
CDK Global
Integrated software solutions for automotive retail
About CDK Global
CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.
Key Metrics
Hoffman Estates, IllinoisHeadquarters
1972Year Founded
IPOCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
5,001-10,000Employees