Customer Success Manager
AppspaceSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Automotive Software, SaaSIndustries
Requirements
Candidates must possess a minimum of 5 years of experience in client services, marketing, or sales, with a preference for B2B or outside sales/account management within a similar industry. They should also have the ability to travel up to 50% of the time and demonstrate knowledge of CDK applications, as well as a general understanding of dealership operations.
Responsibilities
The Sr. Customer Success Manager will respond to client inquiries and direct them to appropriate support resources, assist clients in defining their strategy around CDK solutions by ensuring they understand the products and how to utilize them effectively, maintain relationships with dealership management, assess dealership risk factors and develop mitigation strategies, prepare client-specific reports and presentations, identify trends and create solutions for gaps, identify opportunities for training needs, drive true value for customers, develop strategies for retaining at-risk clients, mentor and train junior CSMs on risk mitigation and best practices, utilize Totango to document engagements, and seek and listen to feedback.
Skills
Customer Support
Client Relationship Management
Product Knowledge
Risk Assessment
Analytics
Presentation Skills
Industry Best Practices
Training & Development
Business Partnership
CDK Global
Integrated software solutions for automotive retail
About CDK Global
CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.
Key Metrics
Hoffman Estates, IllinoisHeadquarters
1972Year Founded
IPOCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
5,001-10,000Employees