Customer Service Representative at Westlake

Calgary, Alberta, Canada

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

ManufacturingIndustries

Formal education such as a Bachelor’s degree or certifications or 1-3 years of practical customer service/order entry
Strong interpersonal and relationship management skills
Experience and comfortable in conflict resolution
Ability to multi-task
Good systems aptitude and solid PC/keyboarding skills
Strong basic math skills
Ability to sit, stand, walk, use hands to touch, handle, or feel; reach with hands and arms; talk or hear; occasionally stoop, kneel, or crouch

Schedule and maintain orders received via EDI or email into SAP/JDE and SFDC
Verify orders to ensure pricing, products, footage and ship to address are correct
Calculate % of products per line in determining Truck Load percentage and create deliveries for released orders by calculating truck loads
Check stock and/or line time availability
Verify all POs migrated by Independent Reps for accuracy & make any necessary changes according to the customer PO; advise customer and/or Rep of changes if any
Understand and correctly interpret Service Level Agreement for customer and sales team, including all retail customer contracts and requirements
Communicate with Reps/Customers to obtain T/L fills and B/O releases
Send weekly open order reports to all Reps
Coordinate with Planners, Sales Manager/Representative, Credit Manager and Salesforce.com Administrator
Properly accepts, logs, manages and resolves customer and sales issues in a professional and empathetic manner
Keeps customers informed of any issues of orders/deliveries
Manage the Return Material process within agreed upon policy parameters, ensuring customer satisfaction while guidelines are achieved
Research deductions/short payments/credit disputes & communicate with customer in a professional and empathetic manner to resolve dispute/issue
Process credit applications for new or updated customer SAP/JDE accounts