Customer Service Representative at Westlake

Calgary, Alberta, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

ManufacturingIndustries

Requirements

Formal education such as a Bachelor’s degree or certifications or 1-3 years of practical customer service/order entry
Strong interpersonal and relationship management skills
Experience and comfortable in conflict resolution
Ability to multi-task
Good systems aptitude and solid PC/keyboarding skills
Strong basic math skills
Ability to sit, stand, walk, use hands to touch, handle, or feel; reach with hands and arms; talk or hear; occasionally stoop, kneel, or crouch

Responsibilities

Schedule and maintain orders received via EDI or email into SAP/JDE and SFDC
Verify orders to ensure pricing, products, footage and ship to address are correct
Calculate % of products per line in determining Truck Load percentage and create deliveries for released orders by calculating truck loads
Check stock and/or line time availability
Verify all POs migrated by Independent Reps for accuracy & make any necessary changes according to the customer PO; advise customer and/or Rep of changes if any
Understand and correctly interpret Service Level Agreement for customer and sales team, including all retail customer contracts and requirements
Communicate with Reps/Customers to obtain T/L fills and B/O releases
Send weekly open order reports to all Reps
Coordinate with Planners, Sales Manager/Representative, Credit Manager and Salesforce.com Administrator
Properly accepts, logs, manages and resolves customer and sales issues in a professional and empathetic manner
Keeps customers informed of any issues of orders/deliveries
Manage the Return Material process within agreed upon policy parameters, ensuring customer satisfaction while guidelines are achieved
Research deductions/short payments/credit disputes & communicate with customer in a professional and empathetic manner to resolve dispute/issue
Process credit applications for new or updated customer SAP/JDE accounts

Skills

Key technologies and capabilities for this role

SAPJDESFDCEDIOrder ProcessingCustomer ServiceComplaint ResolutionOrder Verification

Questions & Answers

Common questions about this position

What is the salary for the Customer Service Representative position?

This information is not specified in the job description.

Is this a remote position or does it require working in an office?

This information is not specified in the job description.

What education or experience is required for this role?

Formal education such as a Bachelor’s degree or certifications, or 1-3 years of experience is required.

What is the company culture like at Westlake?

Westlake offers an entrepreneurial environment where employees work together to enhance peoples' lives through products and community presence.

What makes a strong candidate for this Customer Service Representative role?

Strong candidates should have experience processing orders accurately, managing customer complaints professionally, and using systems like SAP/JDE and SFDC, with the ability to build trust-based relationships.