[Remote] Technical Program Manager, Service & Support Operations at Formic

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, RoboticsIndustries

Requirements

Navigate, discover, and identify unknown-unknowns across the business, engage leadership in prioritization efforts, and build real-world, reliable, and scalable solutions to solve day-to-day problems
Drive the successful implementation of a CMMS (computerized maintenance management system) including work order automation, technician scheduling, performance tracking, automated reporting, etc
Cross-functionally collaborate with other Technical Program Managers, Product Managers, Business Systems Engineers, and department heads
Define, document, and optimize business workflows across Field Service, Deployment, Continuous Improvement, and Customer Success, ensuring consistent execution and accountability
Own and manage the Production Optimization roadmap, aligning technical initiatives with company OKRs and operational goals
Assess project resourcing needs and align staffing with program priorities, ensuring high-impact initiatives are appropriately supported and sequenced
Define functional and technical requirements for internal tooling, APIs, and automations; collaborate with software and data engineering

Responsibilities

Lead the execution of key technical initiatives that drive operational efficiency, streamline system integrations, and enhance the customer, field service, and technician experience
Standardize critical workflows and processes such as spare parts, inventory, work processes, backups, continuous improvement efforts, and customer outreach
Develop scalable automation solutions that improve monitoring, analytics, and internal communication across the organization
Work cross-functionally with Customer Success, Deployment, Field Services, and Engineering teams to align business objectives with technical execution
Develop technician training programs
Manage work order automation
Ensure seamless data flow between systems like Slack, Salesforce, and CMMS (MaintainX)
Support operational excellence and key initiatives for the Production Optimization team, which provides equipment maintenance, field service, and customer support for robotic cells and customers across the US

Skills

Key technologies and capabilities for this role

Program ManagementRoboticsAutomationField ServiceCustomer SupportInventory ManagementWorkflow StandardizationSystem IntegrationsContinuous ImprovementSpare Parts Management

Questions & Answers

Common questions about this position

What is the salary or compensation for this Technical Program Manager role?

This information is not specified in the job description.

Is this Technical Program Manager position remote or does it require office presence?

This information is not specified in the job description.

What key skills are required for the Technical Program Manager role?

The role requires skills in leading technical initiatives, standardizing workflows like spare parts and inventory management, developing scalable automation solutions, and ensuring data flow between systems like Slack, Salesforce, and MaintainX. Strong cross-functional collaboration with teams such as Customer Success, Deployment, Field Services, and Engineering is essential.

What is the company culture like at Formic?

Formic fosters a highly collaborative environment focused on innovation in American manufacturing, with a mission-driven culture emphasizing operational excellence, cross-functional teamwork, and strategic execution to support rapid growth.

What makes a strong candidate for this Technical Program Manager position?

Strong candidates excel at navigating unknown-unknowns, prioritizing with leadership, leading execution of technical initiatives for efficiency, and building scalable solutions in a cross-functional setting.

Formic

Affordable factory automation solutions on demand

About Formic

Formic makes factory automation accessible and affordable for businesses by offering flexible automation solutions without significant upfront costs. Clients pay a low hourly rate for the use of automation systems, while Formic manages deployment, monitoring, and maintenance. The company tailors its solutions to meet specific client needs and provides 24/7 support, ensuring high reliability with a historical uptime of 99%. Formic's goal is to simplify the automation process, helping businesses improve efficiency and reduce labor costs.

Chicago, IllinoisHeadquarters

2020Year Founded

$57.5MTotal Funding

SERIES_ACompany Stage

Robotics & Automation, Industrial & ManufacturingIndustries

51-200Employees

Benefits

99% coverage for Medical, dental, & vision insurance plans (75% coverage for dependents)

Life insurance, Short Term Disability, & Long Term Disability plans

Employee Assistance Program

Paid parental leave

Equity

Company-sponsored 401k

$2,000 Home office allowance

Monthly phone & internet reimbursement

Flexible time off policy and 10+ company holidays

Bi-annual all-company retreats

Risks

Competition from established players like Waymo could overshadow Formic's market presence.

Rapid technological advancements may render Formic's offerings obsolete without continuous innovation.

Economic downturns could challenge Formic's pay-as-you-go revenue model.

Differentiation

Formic offers a pay-as-you-go model for automation, reducing financial risk.

The company provides 24/7 monitoring and maintenance, ensuring 99% uptime for clients.

Formic's tailored solutions adapt to specific client needs, enhancing operational efficiency.

Upsides

Formic secured $27.4 million in Series A financing, boosting growth potential.

Partnership with Mitsubishi enhances Formic's automation expertise and customer value.

Strategic leadership additions focus on scaling operations and financial infrastructure.

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