Customer Service Representative at Stryker

Auckland, Auckland, New Zealand

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Passion for helping others
Strong communication skills
Ability to stay calm and focused under pressure
Knowledge of Stryker, its products, and purpose
Proactive, engaging, and excited to tackle problems in a fast-paced environment
Ability to communicate with impact and energy
Collaborative problem-solver
Brings accountability and energy to work
Thrives in a team environment
Presence, preparation, and self-awareness
Confidence to work with internal and external stakeholders
Ability to engage with influence
Initiative to take on problems and handle cases/issues with Stryker products

Responsibilities

Serve as a trusted point of contact for customers, offering responsive, solutions-focused support with a personal touch
Work collaboratively across teams to resolve inquiries, meet customer needs, and drive satisfaction
Champion Stryker’s values by ensuring every interaction reflects dedication to integrity, accountability, and service excellence

Skills

Customer Service

Communication

Problem Solving

Team Collaboration

Issue Resolution

Stakeholder Management

Product Support

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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