Customer Service Representative at Face Reality Skincare

Danville, California, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SkincareIndustries

Requirements

Excellent communication skills (written and verbal)
Ability to build sustainable customer relationships
Patience and empathy
Ability to multitask and prioritize effectively
Proficiency in data entry and order processing
Experience with customer service platforms (details not specified)
Ability to resolve customer complaints and conflicts

Responsibilities

Provide outstanding service to customers, going the extra mile to engage and build sustainable relationships
Provide timely and professional support to both B2B and B2C clients across all platforms
Work collaboratively to deliver appropriate solutions or alternatives, ensuring timely follow-up for issue resolution
Record customer interactions, process accounts, and maintain accurate documentation
Handle data entry of orders and payments efficiently
Manage incoming calls and multiple CSR inboxes, multitasking with accuracy
Coordinate with team members and departments to respond to daily inquiries within 24 hours
Exercise independent thinking to meet customer expectations and positively influence their service experience
Collaborate with the Accounting Department and 3PL for accurate order processing
Monitor and track customer orders in real-time, investigating and resolving delivery issues
Assist customers in creating and setting up their accounts, providing guidance on certification and website navigation
Process return requests efficiently, verify eligibility, and manage return shipping logistics and refunds
Demonstrate empathy and patience while actively listening to and addressing customer concerns
Resolve customer complaints and conflicts effectively, ensuring overall satisfaction
Manage multiple customer inquiries simultaneously, prioritizing tasks based on urgency

Skills

Key technologies and capabilities for this role

Verbal CommunicationWritten CommunicationData EntryOrder ProcessingMultitaskingConflict ResolutionCustomer Service PlatformsEmpathyPhone SupportEmail Support

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

This is a hybrid role requiring onsite presence Tuesdays through Thursdays in Danville, CA, and remote work on Mondays and Fridays.

What is the salary for the Customer Service Representative role?

This information is not specified in the job description.

What skills are required for this customer service position?

Key requirements include excellent communication skills (written and verbal), ability to build sustainable customer relationships, patience and empathy, ability to multitask and prioritize effectively, and proficiency in data entry and order processing.

What are the company's core values?

The core values are Integrity, Inclusive, Collaborative, Adaptive, and Accessible.

What makes a strong candidate for this role?

Strong candidates demonstrate excellent communication, patience, empathy, multitasking ability, and experience resolving complaints while building customer relationships.

Face Reality Skincare

Acne treatment products and professional training

About Face Reality Skincare

Face Reality Skincare specializes in acne treatment solutions for individuals and skincare professionals. The company offers a range of effective, cruelty-free skincare products designed to clear acne, achieving over a 90% success rate within 3-4 months. Additionally, it provides training programs for estheticians to become certified Acne Experts, enhancing their skills and business growth. Face Reality Skincare stands out by combining high-quality products with professional training and fostering a supportive community.

San Leandro, CaliforniaHeadquarters

2005Year Founded

GROWTH_EQUITY_VCCompany Stage

Education, Consumer GoodsIndustries

51-200Employees

Benefits

Hybrid Work Options

Performance Bonus

Risks

Increased competition from emerging personalized acne treatment brands may dilute market share.

DIY skincare trends could reduce demand for Face Reality's professional treatment services.

Environmental concerns about skincare packaging could negatively impact Face Reality's brand image.

Differentiation

Face Reality Skincare offers a 90% success rate in clearing acne within 3-4 months.

The company provides specialized training programs for skincare professionals, enhancing their expertise.

Face Reality combines premium skincare products with a supportive community for skincare professionals.

Upsides

Face Reality's partnership with Paige DeSorbo boosts brand visibility and consumer trust.

The exclusive distribution of the Preston Comedone Rxtractor® enhances Face Reality's product offerings.

Face Reality's supplements launch supports holistic skincare, aligning with wellness trends.

Land your dream remote job 3x faster with AI

Try Jobo Free