Customer Service Representative at Abbott

Milan, Lombardy, Italy

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Upper secondary/high school diploma (country-specific)
Proven experience in Customer Service
Fluent in local language and proficient in English (written and spoken)
Skilled in Microsoft Office and ERP systems (e.g., SAP)
Strong organizational and communication skills
Customer-focused, team-oriented, and resilient under pressure
High integrity and adaptability in a dynamic environment

Responsibilities

Process customer orders received via telephone (Front Office)
Investigate and resolve complaints promptly and professionally (Front Office)
Collaborate with internal teams to resolve pricing discrepancies (Front Office)
Issue credit notes for returns and complaints within procedural deadlines (Front Office)
Coordinate with approved couriers for deliveries and claims (Front Office)
Organize return shipments and manage PER processing with sales representatives (Front Office)
Handle orders received via email, fax, or post (Back Office)
Ensure accurate creation of sales orders and invoices (Back Office)
Generate documentation (packing lists, proforma invoices, credit notes) (Back Office)
Execute timely and precise invoicing, including electronic formats (Back Office)
Monitor invoice issuance and follow up on backorders (Back Office)
Maintain master data (customers, materials, pricing) (Back Office)
Support product tracking and FSCA (Field Safety Corrective Action) activities (Back Office)
Participate in process improvement initiatives and cross-functional projects (General)
Mentor and train junior team members (General)
Ensure compliance with company policies and ethical standards (General)

Skills

Key technologies and capabilities for this role

SAPMicrosoft OfficeERPOrder ProcessingInvoicingComplaint ResolutionCustomer ServiceData Maintenance

Questions & Answers

Common questions about this position

What is the location for this Customer Service Representative role?

The position is located in Milan, Italy at Viale Edison 110, Edison Park Centre.

What is the base pay or salary range for this position?

This information is not specified in the job description.

What skills and qualifications are required for this role?

Requirements include an upper secondary/high school diploma, proven Customer Service experience, fluency in the local language and proficient English, skills in Microsoft Office and ERP systems like SAP, plus strong organizational and communication skills.

What does the work environment or team culture look like at Abbott for this role?

The role emphasizes working independently while contributing to the success of the local Customer Service team, participating in process improvements, mentoring juniors, and maintaining high integrity in a dynamic environment.

What makes a strong candidate for this Customer Service Representative position?

Strong candidates will have proven Customer Service experience, be customer-focused and team-oriented, resilient under pressure, and demonstrate adaptability and high integrity.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees