Customer Service Agent at DXC Technology

Newcastle upon Tyne, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BankingIndustries

Requirements

Call Centre/Contact Centre Experience
Customer Service Experience
Desirable: Financial Customer Service Experience
Desirable: Personal Loans Service Experience
Desirable: Customer Records Management
Experience managing customer information in line with GDPR
Ability to work in a fast-paced environment while following processes & procedures
Ability to handle a high volume of calls per day
Ability to achieve Key Performance Indicators such as Average Handling Time
Team player who enjoys collaborating with teammates
Available to work 37.5 hours a week on site, covering shifts between 8am–8pm Mon-Fri, 9am–6pm Sat-Sun (no Bank Holidays), on a 6-week rotation

Responsibilities

Acting as first point of contact for Lloyds Banking Group Personal Loans account holders via inbound calls
Handling a variety of customer queries and processes with professionalism and confidence
Managing customer information in line with GDPR
Ensuring first-outcome resolution for customers
Keeping customer records accurate and up to date
Achieving Service Levels and Key Performance Indicators
Providing a repeat positive experience while striving for the right outcome first-time
Reporting to a Customer Service Supervisor for support if required
Collaborating with team mates to deliver outstanding customer service

Skills

Customer Service

Call Centre

Contact Centre

Inbound Calls

GDPR Compliance

Customer Records Management

KPI Achievement

Average Handling Time

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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