[Remote] Account Manager, Financial Services at Collectors

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, CollectiblesIndustries

Requirements

Proactive, highly organized, and client-focused professional
Resourceful and detail-oriented
Passionate about client success
Ability to thrive in a fast-paced, collaborative environment
Local to Santa Ana, CA headquarters (Greater Los Angeles Area preferred); fully remote considered, with potential on-site requirement if within 1-hour commute to an office

Responsibilities

Provide exceptional proactive customer service to external borrowers and internal partners
Engage with clients and internal resources to identify, research, prioritize, and execute client requests
Administer and coordinate the sale of collateral on behalf of clients, including tracking location, consignment status, and analyzing sales results
Manage collateral database
Identify areas for improvement and participate in efforts to draft and implement solutions
Liaise with clients and internal partners to gather necessary supporting documentation for loan due diligence and underwriting
Work closely with PSA Vault and Security teams to coordinate property moves and pick-ups
Assist with UCC filings and comparable international registration systems’ filings
Enforce Collectors’ loan policies and draft communications to borrowers regarding contractual covenant breaches
Perform other administrative duties as required
Assist with client grading orders by working with internal PSA teams
Manage the full loan lifecycle, including closing documentation, operations, and funding matters

Skills

Key technologies and capabilities for this role

Account ManagementFinancial ServicesAsset-Backed LoansClient Portfolio ManagementLoan AdministrationFintechClient ServiceLoan Operations

Questions & Answers

Common questions about this position

Is this position remote or does it require being in the office?

The ideal candidate will be local to our Santa Ana, CA headquarters (Greater Los Angeles Area preferred), but fully remote candidates will also be considered. If you live within a 1 hour commuting distance to one of our offices, you may be required to be on-site most of the time, which will be discussed during recruiting.

What are the key skills needed for the Account Manager role?

The role requires being proactive, highly organized, client-focused, resourceful, and detail-oriented, with the ability to manage loan administration, deliver exceptional client experiences, and thrive in a fast-paced, collaborative environment.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the work environment like at Collectors?

You'll work in a fast-paced, collaborative environment that combines the innovative spirit of a fintech startup with the stability of a market leader, reporting to the Senior Director of Collectors Financial Services.

What makes a strong candidate for this Account Manager position?

A strong candidate is proactive, highly organized, client-focused, resourceful, detail-oriented, and passionate about client success, with the ability to manage loan operations and collaborate across departments.

Collectors

Authenticates and grades collectibles items

About Collectors

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data insights on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.

Santa Ana, CaliforniaHeadquarters

1986Year Founded

$100MTotal Funding

POST_IPO_DEBTCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

401(K) Company Match

Paid Vacation

Paid Holidays

Employee Discounts

Flexible Work Hours

Fun Working Environment

Risks

Rising competition from Beckett Grading Services threatens market share.

Counterfeit collectibles pose a threat to Collectors' credibility.

Economic downturns may reduce demand for Collectors' services.

Differentiation

Collectors integrates AI and machine learning for precise grading and authentication.

Partnerships with eBay and GameStop enhance Collectors' market reach and service offerings.

Collectors offers a comprehensive marketplace with grading, vaulting, and selling services.

Upsides

Increased interest in digital collectibles boosts demand for authentication services.

Fractional ownership trends create new opportunities for grading and authentication.

Growing popularity of online marketplaces expands Collectors' service reach.

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