[Remote] Account Manager - Contact Center at Vonage

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s degree in business communications, or a related field
3+ years of experience in account management or solution selling
Expertise in Contact Center technologies and trends
Knowledge of UCaaS, CCaaS, VoIP, and CRM systems
Excellent communication, relationship-building, and problem-solving skills

Responsibilities

Take ownership of strategic customer accounts with a strong focus on Contact Center solutions
Lead renewal negotiations with a proactive, value-driven approach
Build relationships with technical stakeholders and senior executives
Serve as the primary point of contact for accounts, coordinating with support, implementation, and product teams
Identify risks to account health early and take swift action to address concerns
Track and document renewal status, escalations, and solution alignment efforts
Leverage account insights to recommend enhancements or upsells within the VCC product suite
Execute outreach and engagement strategies tailored to customer needs
Partner with cross-functional teams to position new capabilities that address client priorities
Coordinate with internal teams to deliver best-in-class service for Contact Center accounts
Influence go-to-market strategies and messaging by sharing customer insight
Support peers by sharing best practices and strategic guidance

Skills

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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