Customer Relations Representative, PSA (Contract-To-Hire) at Collectors

Jersey City, New Jersey, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Collectibles, Sports AuthenticationIndustries

Requirements

High school diploma or equivalent; college degree preferred
At least 6 months of relevant customer relations experience in a customer service environment
Strong problem-solving skills
Excellent communication skills
Excellent listening skills and an empathetic voice and manner
Organized, detail-oriented, and strong interpersonal skills
Knowledgeable in Google Workspace systems
Knowledgeable utilizing Salesforce preferred
Ability to keep emotions under control, remain open to ideas, and try new things
Physical abilities: typing/mouse work/sitting/looking at computer for long periods; regular hand use; ability to hear alarms/signals/verbal instructions; lift/carry/move up to 40 pounds; talk on phone/text; manual dexterity for computer/phone; sit/stand for extended periods

Responsibilities

Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally
Collaborate with Operations and other departments to find appropriate solutions for customer responses
Provide accurate, valid, and complete information by using department protocols to customers
Resolve queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution
Maintain accounts by processing customer adjustments
Continuously update department spreadsheet of incoming orders
Escalate unresolved issues to the appropriate lead/supervisor

Skills

Customer Service

Customer Relations

Problem Solving

De-escalation

Communication Skills

Claims Processing

Shipping and Handling

Account Management

Collectors

Authenticates and grades collectibles items

About Collectors

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data insights on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.

Santa Ana, CaliforniaHeadquarters

1986Year Founded

$100MTotal Funding

POST_IPO_DEBTCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

401(K) Company Match

Paid Vacation

Paid Holidays

Employee Discounts

Flexible Work Hours

Fun Working Environment

Risks

Rising competition from Beckett Grading Services threatens market share.

Counterfeit collectibles pose a threat to Collectors' credibility.

Economic downturns may reduce demand for Collectors' services.

Differentiation

Collectors integrates AI and machine learning for precise grading and authentication.

Partnerships with eBay and GameStop enhance Collectors' market reach and service offerings.

Collectors offers a comprehensive marketplace with grading, vaulting, and selling services.

Upsides

Increased interest in digital collectibles boosts demand for authentication services.

Fractional ownership trends create new opportunities for grading and authentication.

Growing popularity of online marketplaces expands Collectors' service reach.

Land your dream remote job 3x faster with AI

Try Jobo Free