Customer Relations Representative, PSA (Contract-To-Hire) at Collectors

Jersey City, New Jersey, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Collectibles, Sports AuthenticationIndustries

Requirements

High school diploma or equivalent; college degree preferred
At least 6 months of relevant customer relations experience in a customer service environment
Strong problem-solving skills
Excellent communication skills
Excellent listening skills and an empathetic voice and manner
Organized, detail-oriented, and strong interpersonal skills
Knowledgeable in Google Workspace systems
Knowledgeable utilizing Salesforce preferred
Ability to keep emotions under control, remain open to ideas, and try new things
Physical abilities: typing/mouse work/sitting/looking at computer for long periods; regular hand use; ability to hear alarms/signals/verbal instructions; lift/carry/move up to 40 pounds; talk on phone/text; manual dexterity for computer/phone; sit/stand for extended periods

Responsibilities

Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally
Collaborate with Operations and other departments to find appropriate solutions for customer responses
Provide accurate, valid, and complete information by using department protocols to customers
Resolve queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution
Maintain accounts by processing customer adjustments
Continuously update department spreadsheet of incoming orders
Escalate unresolved issues to the appropriate lead/supervisor

Skills

Key technologies and capabilities for this role

Customer ServiceCustomer RelationsProblem SolvingDe-escalationCommunication SkillsClaims ProcessingShipping and HandlingAccount Management

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is a full-time onsite position requiring you to work 5 days a week from the Jersey City, NJ office from 8am-4:30pm.

What experience is required for this role?

At least 6 months of strong customer relations experience in a customer service environment is required, ideally including handling resolutions, processing claims, shipping, and handling.

What are the key skills needed for this Customer Relations Representative position?

Key skills include strong problem-solving, excellent communication and listening skills, being detail-oriented, organized, and possessing strong interpersonal skills, plus the ability to de-escalate situations.

What is the salary for this position?

This information is not specified in the job description.

What education and other qualifications make a strong candidate?

A high school diploma or equivalent is required with a college degree preferred, at least 6 months relevant customer relations experience, knowledge of Google Workspace, and Salesforce preferred. Strong candidates keep emotions under control, remain open to ideas, try new things, and have the physical ability to lift up to 40 pounds.

Collectors

Authenticates and grades collectibles items

About Collectors

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data insights on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.

Santa Ana, CaliforniaHeadquarters

1986Year Founded

$100MTotal Funding

POST_IPO_DEBTCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees