Customer Operations Specialist

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Home ImprovementIndustries

Requirements

Candidates must have at least 2 years of experience in customer operations, field service coordination, or a similar customer experience role. Fluency in English, both written and spoken, is essential. Proficiency with Slack, CRMs, and spreadsheet-based tracking is required. Experience mentoring or training peers, a background in home services or logistics, and Spanish language skills are considered bonuses.

Responsibilities

The Customer Project Manager will independently manage multiple customer projects, including escalated and complex cases, acting as the key link between customers, installers, and internal teams. Responsibilities include owning escalations to resolution, collaborating cross-functionally, participating in daily huddles and weekly planning sessions, performing weekend check-ins, identifying recurring pain-points and proposing process improvements, and gathering post-project feedback to surface customer insights.

Skills

Customer Operations

Field Service Coordination

Customer Experience (CX)

Project Management

Escalation Management

Cross-functional Collaboration

Process Improvement

Customer Feedback

Communication

Ergeon

Fence installation and repair services

About Ergeon

Ergeon focuses on fence installation and repair, providing high-quality wooden, metal, and custom fences, as well as gates for residential and commercial clients. The company utilizes proprietary technology to enhance the customer experience, allowing clients to visualize their projects in 3D, receive detailed quotes, and customize their designs. This tech-driven approach streamlines the process, ensuring timely and budget-friendly project completion while maintaining high standards of quality. Ergeon differentiates itself from competitors through its transparent pricing model and a global skilled workforce, which helps keep costs competitive without sacrificing service quality. The company's goal is to disrupt the traditional construction industry by offering customizable fencing solutions with excellent customer support.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$38.9MTotal Funding

SERIES_BCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

201-500Employees