Customer Operations Generalist - Canada

Salary: $23.00 - $25.00 CAD per hour Employment Type: Full-time Location Type: Remote Location: Canada (Candidates with a proven record of working remotely are welcome)

Who Are We?

Thanx is a leading loyalty and guest engagement platform for restaurants. We empower regional and national restaurant brands to grow customer lifetime value through user-friendly lifecycle marketing automations and innovative loyalty tools focused on access, status, and personalization over discounts. Our proprietary credit card tokenization technology enhances the accuracy and volume of purchase data, which is central to our CRM suite and our app/web-based ordering experiences that drive industry-leading conversion and repeat purchasing.

Recognized by Nation’s Restaurant News as one of the 50 most influential innovators in food-service in their “2020 Power List,” Thanx has secured over $30M in funding from prominent venture and growth equity firms, including M33 Growth, Ribbit Capital, and Sequoia Capital. Our success is fueled by a culture that attracts top talent, evidenced by strong employee tenure, a track record of internal promotions, and an impressive alumni network. Our core behaviors include: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Encourage Diverse Perspectives, and Lead, Virtually.

Who Are You?

You are a detail-oriented and proactive individual who will ensure accurate and efficient merchant configurations, integrations, and issue resolution. This role is crucial for supporting both new and existing merchants by managing technical setups, investigating operational issues, and collaborating cross-functionally to improve the merchant experience.

What You'll Do:

• Merchant Program Configuration: Set up and configure merchant programs within the Thanx platform to align with their specific business needs.
• New Location Configuration: Configure new merchant locations, ensuring a seamless onboarding process and system integration.
• Initial Credit Card Onboarding for New Merchants: Facilitate the onboarding process for credit card-linked loyalty programs, ensuring proper setup and compliance.
• Integration Configuration for New and Existing Merchants: Configure and maintain integrations with POS systems and other third-party platforms.
• Investigating Issues for All Merchants: Diagnose and resolve technical and operational issues, collaborating with internal teams and external partners as necessary.
• Process Improvement & Documentation: Identify opportunities to enhance operational efficiency and document best practices for both internal and external use.

Requirements:

• 1-3 years of experience in operations, technical support, or a similar role, preferably within SaaS, fintech, or the restaurant/retail industry.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues effectively.
• Ability to thrive in a fast-paced environment and manage multiple tasks with a high degree of accuracy and attention to detail.
• Excellent communication skills, both written and verbal, with the capacity to translate technical concepts into easily understandable terms.
• Proficiency with tools such as JIRA, Front, or other ticketing systems is a plus.

Ready to change your life? Apply now!

Thanx is proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.