Customer Onboarding Manager (MyCase)
AffiniPaySalary not specified
- Full Time
- Entry Level & New Grad
$80,000 – $100,000Compensation
Junior (1 to 2 years), Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Consumer Software, FintechIndustries
Requirements
Candidates should possess a degree from a top school or have at least 1 year of experience in customer support within a startup, fintech, or highly regulated industry, with a preference for backgrounds in banking, fraud management, escalations, or the U.S. credit industry. Advanced customer support experience in a high-volume environment is essential. Strong written and verbal communication skills are required to engage with customers effectively. A passion for problem-solving and the ability to analyze and communicate findings while applying complex legal and regulatory requirements are necessary. Candidates should be highly coachable, eager to learn new systems quickly, and familiar with fintech products like Kikoff, Chime, and PayPal. The ability to work autonomously in a fast-paced environment is also critical.
Responsibilities
The Customer Operations Associate will analyze escalated cases and summarize findings for cross-functional teams. They will handle advanced customer issues professionally, maintain knowledge of services and procedures, and prioritize incoming requests. The role involves working closely with various team members to identify root issues and drive case resolution. Additionally, the associate will document team activities and provide post-mortem summaries to stakeholders.
Skills
Customer Support
Escalation Management
Written Communication
Verbal Communication
Problem Solving
Root Cause Analysis
Legal Requirements
Regulatory Compliance
Communication
Documentation
Kikoff
Credit building services for individuals
About Kikoff
Kikoff helps individuals, especially those with low or no credit, build a positive payment history and improve their credit scores. Its services are user-friendly and do not require credit checks, making them accessible to a wide range of clients. Kikoff offers tools for credit management, including easy disputing, rent reporting, and credit monitoring reports, along with an optional Autopay feature. The company's goal is to empower users to take control of their credit journey and achieve significant improvements in their credit scores.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$41.3MTotal Funding
SERIES_BCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees