Customer Support Specialist
VectraSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
$80,000 – $100,000Compensation
Junior (1 to 2 years), Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Consumer Software, FintechIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the Customer Operations Associate position?
The salary range is $80K - $100K.
Is this position remote or does it require office work?
This information is not specified in the job description.
What skills and experience are required for this role?
Requirements include a degree from a top school or 1 year of customer support experience in startups, fintech, or regulated industries; advanced customer support in high-volume environments; strong written and verbal communication; problem-solving passion; analytical skills with legal/regulatory knowledge; coachability; quick learning; and familiarity with fintech products.
What is the team and work environment like at Kikoff?
This is a small, rapidly growing, high exposure team where you'll work cross-functionally with call center agents to the executive team in an agile space, handling highly visible roles with opportunities for thorough investigation, de-escalation, and advocating for members.
What makes a strong candidate for this Customer Operations Associate role?
Strong candidates have a degree from a top school or relevant experience in customer support at startups, fintech, or regulated industries like banking or fraud; excel at de-escalating tricky issues, strong communication, root cause analysis, coachability, quick learning, and familiarity with fintech products.
Kikoff
Credit building services for individuals
About Kikoff
Kikoff helps individuals, especially those with low or no credit, build a positive payment history and improve their credit scores. Its services are user-friendly and do not require credit checks, making them accessible to a wide range of clients. Kikoff offers tools for credit management, including easy disputing, rent reporting, and credit monitoring reports, along with an optional Autopay feature. The company's goal is to empower users to take control of their credit journey and achieve significant improvements in their credit scores.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$41.3MTotal Funding
SERIES_BCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Stock Options
Unlimited Paid Time Off
Risks
Increased competition from new fintech startups could dilute market share.
Regulatory scrutiny may lead to increased compliance costs for Kikoff.
Economic downturns could decrease consumer spending, impacting revenue.
Differentiation
Kikoff offers credit building without credit checks, making it accessible to many.
The platform provides easy disputing and rent reporting to enhance credit scores.
Kikoff's Autopay feature ensures clients never miss a due date.
Upsides
Kikoff recognized as a top credit builder app in 2024.
AI-driven tools can enhance user experience with personalized strategies.
Partnerships with educational platforms can attract younger demographics.
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