Customer Onboarding Specialist
Canary TechnologiesSalary not specified
Full Time
Entry Level & New Grad
$150,000 – $200,000Compensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Payments, SaaSIndustries
Requirements
The ideal candidate will have experience leading cross-functional programs, a customer-first perspective, a deep understanding of onboarding process design, and comfort with data analysis to influence strategy. Experience with payment rails or fintech is a plus, though not strictly required if other qualifications are met.
Responsibilities
The Customer Onboarding Director will lead the strategy, design, and execution of customer onboarding and launch experiences, ensuring customers achieve value quickly and consistently. This role involves driving cross-functional initiatives to enhance time-to-value, streamline operations, and support high-volume growth by optimizing onboarding frameworks and leveraging data for continuous improvement.
Skills
Customer Onboarding
Program Management
Cross-functional Leadership
Operational Excellence
Technical Fluency
Stakeholder Management
Process Optimization
Customer Success
Sales
Product Management
Engineering
Rula
Telehealth platform for mental health services
About Rula
Rula operates in the telehealth market, focusing on mental health services. The platform helps individuals find suitable therapists by matching them based on their preferences, insurance information, and specific needs. Rula partners with major insurance carriers to offer affordable mental healthcare, making it accessible to a wider audience. The company has a network of over 8,000 licensed therapists, ensuring high-quality care through thorough background checks and clinical reviews. Clients can connect with therapists via live video sessions, providing convenience and flexibility. Rula's goal is to simplify the process of accessing mental health support and to make therapy more affordable for everyone.
Los Angeles, CaliforniaHeadquarters
2019Year Founded
$107.9MTotal Funding
SERIES_BCompany Stage
Enterprise Software, HealthcareIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Remote Work Options
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Parental Leave
Mental Health Support
Home Office Stipend
Phone/Internet Stipend
Wellness Program
Risks
Increased competition from telehealth startups may erode Rula's market share.
Rapid provider network expansion could challenge consistent quality of care.
Reliance on insurance partnerships risks changes in reimbursement policies.
Differentiation
Rula offers a network of over 10,000 diverse, licensed mental health providers.
Rula's partnerships with major insurers ensure affordable care for over 120 million people.
Rula provides next-day therapy availability and 24/7 crisis support across the U.S.
Upsides
Partnership with Amino Health expands Rula's reach and patient acquisition potential.
Collaboration with Amazon enhances visibility and accessibility for mental health services.
Doug Newton's appointment as CMO strengthens clinical strategies and patient care quality.
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