Customer Onboarding Director

About Runa

Runa is pioneering a first-of-its-kind payment rail that enables the seamless, global money movement at scale. Legacy banking and payment infrastructure struggles to support the demands of today's low-volume, high-velocity payouts, leading to inefficiencies in global payouts. Businesses worldwide send over $20 trillion annually in rewards, remittances, and disbursements often incurring costs of up to 50% per transaction and subjecting recipients to lengthy delays.

Runa transforms this landscape by providing a new digital payments infrastructure that empowers businesses to send digital money instantly and cost-free to anyone, anywhere. The Runa API empowers thousands of businesses to make payments to 5 billion+ consumers in 190+ countries instantly to cards, wallets, bank accounts and gift cards. Leading companies such as Sodexo, TopCashback, Perkbox, Sweatcoin, Coinbase, and Globetopper rely on Runa to facilitate instant, flexible global payouts to tens of millions of consumers.

The Role

As the Customer Onboarding Director, you will lead the strategy, design, and execution of a world-class onboarding and launch experience for new customers, ensuring they achieve value quickly and consistently at scale. Sitting at the critical intersection of sales, customer success, product, and engineering, you will own the end-to-end onboarding journey building reliable, efficient, and repeatable processes that accelerate adoption and deliver measurable business impact.

You will drive cross-functional initiatives that enhance time-to-value, streamline operations, and support high-volume growth. With a strong foundation in operational excellence, technical fluency, and program leadership, you will continuously optimize onboarding frameworks to meet evolving customer and business needs. Your ability to navigate complexity, manage stakeholders, and deliver at scale will ensure our customers are set up for long-term success from day one.

What Excites You

• Taking full ownership of onboarding strategy, where you can shape scalable frameworks that deliver fast, meaningful value to customers from day one.
• Cross-functional collaboration, bringing Sales, Customer Success, Product, and Engineering together to deliver seamless customer launches.
• Tackling operational and delivery challenges with a structured, solutions-oriented mindset, especially when navigating high-value or complex customer engagements.
• Leveraging data and metrics not just to measure success, but to uncover insights, influence stakeholders, and continuously evolve the onboarding experience.
• Designing onboarding journeys that feel intentional, efficient, and customer-centric where every touchpoint reinforces trust and drives long-term adoption.

What Excites Us

• The ability to blend strategic vision with hands-on execution, crafting a long-term onboarding roadmap while making real-time improvements that scale.
• Experience leading cross-functional programs, aligning diverse teams behind shared onboarding goals and driving accountability at every stage.
• A customer-first perspective, always advocating for their experience and using their feedback to inform better design, delivery, and outcomes.
• A deep understanding of onboarding process design, paired with the foresight to introduce tooling and automation that increase efficiency and reduce friction.
• Your comfort with data as both a compass and a catalyst, defining success metrics, sharing insights with senior stakeholders, and influencing product and GTM strategy.

Even if you do not meet all of the above requirements but still think you would be a good fit for the role we would still encourage you to apply.

Job Details

• Salary: $150K - $200K
• Location Type: Remote
• Employment Type: FullTime

What’s in it for you

• 🌴 25 days holiday + government holidays
• 📚 L&D allowance to invest in mastering your craft, including accredited studies. Plus 5 L&D days per year
• 💙 401K
• 🚀 Participation in the Employee O