Customer Happiness Associate [1099 - Contract]

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Military SupportIndustries

Requirements

Candidates must have at least 2 years of customer service experience in a remote, digital-first environment and be proficient with customer support platforms like Intercom, Zendesk, or Freshdesk. Strong written communication skills, the ability to manage multiple priorities, and tech-savviness are essential. Prior experience supporting mobile apps, subscription services, or e-commerce customers, familiarity with military culture, and weekend availability are preferred.

Responsibilities

The Customer Happiness Associate will provide outstanding customer support via Intercom, responding promptly to inquiries, troubleshooting issues, and ensuring customers feel heard and valued. This role involves collaborating with internal teams to resolve complex issues, maintaining accurate customer interaction records, and identifying common pain points to suggest process improvements. The associate will uphold the company's commitment to compassionate, mission-driven support.

Skills

Customer Support

Intercom

Zendesk

Freshdesk

Help Scout

Written Communication

Problem-Solving

Time Management

Self-Motivation

Independent Work

SandboxAQ

AI and quantum technology solutions provider

About SandboxAQ

SandboxAQ focuses on using Artificial Intelligence and Quantum technologies to address significant societal challenges. Their offerings include crypto-agile security, quantum sensing, and quantum simulation and optimization, which help organizations stay ahead of the curve as quantum computing evolves. By collaborating with top professional services firms, SandboxAQ assists clients in implementing these advanced solutions to enhance security and foster innovation. What sets SandboxAQ apart from its competitors is its proactive approach in preparing businesses and governments for the future impact of quantum computing, ensuring they can maintain a competitive advantage. The company's goal is to help bridge the global digital divide by equipping organizations with the tools they need to thrive in a rapidly changing technological landscape.

Palo Alto, CaliforniaHeadquarters

2021Year Founded

$875.5MTotal Funding

LATE_VCCompany Stage

Consulting, Cybersecurity, AI & Machine LearningIndustries

201-500Employees