Customer Experience Specialist

Nottingham, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Services, Financial ServicesIndustries

Requirements

Candidates should have experience delivering an outstanding customer experience and working in a target environment. A high level of resilience when communicating with customers is necessary, and previous call center experience is preferable. Experian will provide training.

Responsibilities

The Customer Experience Specialist will guide customers through their Credit Report and Score queries using strong communication and written skills. They will support customers with queries through inbound telephone calls, emails, or live webchat, completing an average of 25-30 customer calls per day. The role involves providing a great and memorable customer experience, understanding regulatory requirements, remaining compliant, and continuing to develop knowledge.

Skills

Customer Service

Communication

Written Communication

Problem-Solving

Call Center Operations

Regulatory Compliance

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees