[Remote] Customer Care Advisor at Goodleap

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Fintech, Renewable EnergyIndustries

Requirements

Candidates must have at least 3 years of customer service and/or sales experience, with previous solar customer service or sales experience being highly desired. Excellent interpersonal, verbal, and written communication skills are essential, along with the ability to display patience, empathy, and strong listening skills. The role requires flexibility to adapt to business and team needs, the capacity to accept and apply coaching, and a proven track record of reliability and a strong work ethic.

Responsibilities

The Customer Care Advisor will initiate the sales process, build and manage prospect lists, and generate qualified leads for the sales team. They will represent GoodLeap as a subject matter expert, provide exceptional customer service and support, and offer additional GoodLeap products to customers. Responsibilities also include updating systems to document customer interactions, handling issues with diplomacy to ensure customer satisfaction, and escalating issues to management when necessary with clear explanations.

Skills

Customer Service

Sales

Communication

Problem-Solving

Documentation

Goodleap

Marketplace for sustainable home upgrades and financing

About Goodleap

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and expertise. The company's goal is to help homeowners make environmentally conscious upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Roseville, CaliforniaHeadquarters

2003Year Founded

$778.2MTotal Funding

DEBTCompany Stage

Energy, Fintech, Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Emerging fintech companies offering similar solutions could erode GoodLeap's market share.

Rising interest rates may reduce the affordability of GoodLeap's financing options.

Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

Differentiation

GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.

The company partners with over 18,000 professionals nationwide for home improvement solutions.

GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

Upsides

GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.

The company raised $800 million to expand in a $430-billion-per-year market.

Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

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