Customer Experience Agent at WhatNot

Dublin, County Dublin, Ireland

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€35,000 – €42,500Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerceIndustries

Requirements

2+ years of support experience handling email and/or chat services
Weekend availability required
Fluent in English
Secondary language preferred, in particular French, German, or Dutch
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver
Knowledge of Collectibles is a plus
Bachelor's degree preferred
Previous start-up experience is a plus
Low ego, growth mindset, leaning into action and high impact
Customer service mentality with passion to reach the best possible outcome
Willing to take on any role or task, learn new skills

Responsibilities

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
Drive the best possible user experience through process improvement, order management, and problem solving
Ensure customers get the product they ordered as fast as possible, and if something went wrong, do everything possible to make it right

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ManagementPayment ResolutionShipping CoordinationTroubleshootingProcess Improvement

Questions & Answers

Common questions about this position

What is the salary range for the Customer Experience Agent role?

The salary range is €35K - €42.5K.

Is this position remote, and are there any location requirements?

This is a remote co-located team with hubs in the US, UK, Germany, Ireland, and Poland.

What skills and experience are required for this role?

Required are 2+ years of support experience handling email and/or chat services, fluent English (secondary language like French, German, or Dutch preferred), understanding of ecommerce and marketplace operations, and experience with customer facing systems like Zendesk, Kustomer, or Intercom.

What is the company culture like at Whatnot?

Whatnot values low ego, a growth mindset, leaning into action and high impact, a customer service mentality, and being proactive problem-solvers in a fast-paced environment.

What makes a strong candidate for this Customer Experience Agent position?

Strong candidates have 2+ years of support experience, weekend availability, fluency in English with a secondary language preferred, ecommerce knowledge, experience with tools like Zendesk, a customer-first obsession, and a proactive problem-solving mindset; startup experience and a Bachelor's degree are pluses.

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees