Customer Enablement Manager at Shakudo

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data, AIIndustries

Requirements

Bachelor's degree in Education, Technical Communication, Computer Science, or related field
4-6 years of experience in customer enablement, technical training, or instructional design
Strong background in data platforms, cloud technologies, or enterprise software
Experience creating training content for technical audiences
Proven ability to translate complex technical concepts into accessible learning materials
Excellent presentation and facilitation skills
Experience with learning management systems and content creation tools
Strong project management and organizational skills
Data-driven approach to measuring and improving program effectiveness
Preferred Qualifications
Experience with data engineering tools, MLOps platforms, or cloud infrastructure
Background in technical writing or documentation
Familiarity with modern data stack technologies (Docker, Kubernetes, cloud platforms)
Experience with video production and e-learning authoring tools
Previous experience in customer-facing roles at B2B SaaS companies
Certification in instructional design or adult learning principles
Understanding of DevOps and platform engineering concepts

Responsibilities

Design and implement comprehensive onboarding programs for new customers
Create scalable training curricula for different user personas (data engineers, data scientists, platform administrators)
Build enablement frameworks that can be delivered both virtually and in-person
Produce high-quality training materials including documentation, video tutorials, and interactive guides
Create role-based learning resources tailored to technical and business users
Develop best practices guides and use case playbooks
Maintain and update enablement content library to reflect platform updates and customer feedback
Facilitate virtual and on-site training sessions for customer teams
Conduct product demonstrations and hands-on workshops
Lead webinars and office hours to address common questions and challenges
Provide train-the-trainer programs for customer champions and power users
Partner with Product and Customer Success teams to identify enablement gaps and opportunities
Analyze customer usage data and feedback to optimize training programs
Develop metrics and KPIs to measure enablement program effectiveness
Create self-service resources that reduce support burden while improving customer outcomes
Build and maintain customer-facing learning management systems and knowledge bases
Collaborate with technical writing teams to ensure documentation accuracy and usability
Leverage enablement platforms and tools to deliver scalable learning experiences
Create interactive demos and sandbox environments for hands-on learning

Skills

Key technologies and capabilities for this role

Customer EnablementOnboarding ProgramsTraining CurriculaContent CreationVideo TutorialsInteractive GuidesWorkshopsWebinarsProduct DemonstrationsCustomer Success

Questions & Answers

Common questions about this position

What is the salary for the Customer Enablement Manager position?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What qualifications are required for this role?

A Bachelor's degree in Education, Technical Communication, Computer Science, or related field is required, along with 4-6 years of experience in customer enablement, technical training, or similar roles.

What does Shakudo do and what is the focus of this role?

Shakudo is a cutting-edge data platform company that empowers organizations to build, deploy, and scale data and AI solutions. The role focuses on designing and executing programs to accelerate customer learning, adoption, and time-to-value on the Shakudo platform.

What experience makes a strong candidate for this position?

Candidates with 4-6 years in customer enablement, technical training, or related fields, plus a relevant Bachelor's degree, will stand out. Experience designing onboarding programs, creating training content, and delivering workshops aligns directly with the key responsibilities.

Shakudo

End-to-end platform for AI projects

About Shakudo

Shakudo offers a platform designed to support organizations in developing and managing AI and data-intensive products. Their main product, the Hyperplane platform, facilitates the entire workflow of AI projects, from initial ideas to deployment. It automates the optimization of resources, helping teams select the best configurations without the need for complex setups. This makes it easier for data scientists and AI teams to focus on building and maintaining their models efficiently. Shakudo differentiates itself from competitors by providing a subscription-based service with tiered pricing, allowing organizations to choose the level of access that suits their needs. The goal of Shakudo is to simplify the AI development process, enabling organizations to implement their AI projects more quickly and reliably.

Toronto, CanadaHeadquarters

2021Year Founded

$9.8MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

11-50Employees